Cisco 8851 with KEM doesn't come online

[jchunccbq]

Hello,

I had a Cisco 8851 with KEM working in a Webex workspace, I deleted the workspace and added the 8851 under a user and now the KEM does not come online. If I go under the phone's "configure layout" settings I see the option to configure the KEM keys. I've factory reset the phone, deleted it from the user and re-added it without any luck. I also have removed the KEM, factory reset the phone, got it back online and connected the KEM without an luck. 

[Jonathan Schulenberg · Accepted solution]

You need to specify the KEM model locally on the phone under Settings > User Preferences > Attendant Console > KEM Type. The original KEM with 18 buttons is "BEKEM" while the newer KEM with 14 buttons is "CP-8800-Audio." See the Cisco IP Phone Key Expansion Module chapter of the MPP Admin Guide.