Cisco 8861 - Prompting for a password (Sign-In Form)

[odin_6]

Hi There,

I have a Cisco IP 8861-3PCC registered to Webex Cloud Calling. The phone can make and received calls but I can't change any settings or even out the phone in DND. I am getting a prompt to sign in and its just asking for a password. I have no idea what the password is. I tried to do a factory reset but I have had no luck. 

Any thoughts?3

[Geovani]

You'll need to speak to your Webex Calling org admin 

[cjohnso831]

I have had the same thing happen to some phones randomly as well. I am an admin and I don't see a setting for this. What we've done in the past is remove the device and add it back to the User's account. This resolved the issue but I would like to know exactly what's happening to cause the issue.