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Beginner

Cisco 8865 Activation

Hello

 

I bought Cisco 8865 IP Phone, and I have tried to use it.

But I can not use it because it shows me an activation screen.

Even I have entered my SIP server IP and user/password.

My IP Phone has been connected with Ethernet cable, but it's "Verify your service domain and internet connectivity and then try again"

How can I activate Cisco 8865? or there is a useful guide?

Also, where is a TFTP server?

 

Best regards

 

10 REPLIES 10
Hall of Fame Community Legend

Re: Cisco 8865 Activation

Highlighted
Beginner

Re: Cisco 8865 Activation

Thank you for your reply.

But I am not sure that how I can get 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx?

Hall of Fame Community Legend

Re: Cisco 8865 Activation

Get someone who knows how to setup DHCP Option 150.
Hall of Fame Cisco Employee

Re: Cisco 8865 Activation

You bought a device with enterprise FW, refer to any of the posts on CSC on how to configure your device with the xml files, Or get a 3PCC device with a config GUI.

Your phone is trying to register to either the Cisco cloud services or via MRA because the TFTP server is unreachable. 

HTH

java

if this helps, please rate
Beginner

Re: Cisco 8865 Activation

Thank you for your reply.

Already I know about that, I want to know how can I get a 16 digit activation code? from where?

 

Hall of Fame Cisco Employee

Re: Cisco 8865 Activation

Beginner

Re: Cisco 8865 Activation

I have tried it.

Once I add new Device for a user, it's say

 

This user cannot activate Cisco IP Phones. To be able to do this, you must enable Webex Calling for them from the Users page.

 

I go to a user panel, and How can I enable Webex Calling?

 

However, I got a 16-digit activation code and scan the QR Code, so I got success.

But I can not move to the next screen, it just shows me "Phone is registering".

 

When I see the log, it says, "Token refresh failure"

 

Thank you

 

Hall of Fame Cisco Employee

Re: Cisco 8865 Activation

Plenty of info if you google enable webex calling

https://help.webex.com/en-us/njvdjf2/Configure-Cisco-Webex-Calling-for-Your-Organization

https://help.webex.com/en-us/8jda92/Cisco-Webex-Calling

 

I'd strongly suggest you reach out to your SE and discuss training options for the webex control hub if you're going to be the one in charge.

HTH

java

if this helps, please rate
Beginner

Re: Cisco 8865 Activation

PS : I bought Cisco 8865 IP Phone from Amazon

Beginner

Re: Cisco 8865 Activation

Thank you for your help However, how can I convert from Enterprise to MPP FW? Activation success, but IP Phone won't allow registering.

 

I have charged with the Starter membership. I got a license for 1 user.

When I tried to add a new Device, it says.

 

"This user cannot activate Cisco IP Phones. To be able to do this, you must enable Webex Calling for them from the Users page."

 

As I know, I should see the screen to select IP Phone device, and add Phone Number, Extension

Am I wrong? What is my next step?

 

 

Thank you

 

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