07-08-2011 05:51 AM - last edited on 03-25-2019 08:07 PM by ciscomoderator
Hi there,
having a 9971 ip phone with two lines configured: when a call on line 2 comes in and is answered line 2 is automatically selected for handling the next outgoing call. Is there a way to change this behaviour so that outgoing calls are always placed on line 1 by default? Setting the "
Thank you!
Regards,
David
Solved! Go to Solution.
07-08-2011 09:28 AM
hi David,
89XX and 99XX phones have different behaviour than 79XX phones in selecting
lines when going offhook to initiate a new call.
79XX always selects the first line configured
89XX/99XX always selects the last used line
There is an enhancement request for this...
As a workaround you can use the use the configurable button 'all calls'.
Link for the configuration...
Hope this helps you!!
Thanks,
Karthik
07-08-2011 09:28 AM
hi David,
89XX and 99XX phones have different behaviour than 79XX phones in selecting
lines when going offhook to initiate a new call.
79XX always selects the first line configured
89XX/99XX always selects the last used line
There is an enhancement request for this...
As a workaround you can use the use the configurable button 'all calls'.
Link for the configuration...
Hope this helps you!!
Thanks,
Karthik
07-10-2011 02:03 AM
Thanks - that's exactly what I was looking for.
Regards,
David
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide