04-07-2015 11:48 PM - edited 03-17-2019 02:35 AM
Hi
im trying to register a cisco 9971 phone in cucm 9.1 but the registration getting rejected and it displays Telephone Service is unavailable.
Kindl help on this.
04-08-2015 12:35 AM
Has this phone been used before on a CUCM cluster? You may want to try resetting the security settings on the phone: Settings -> Admin Settings -> Reset Settings -> Security Settings -> Reset
GTG
04-08-2015 12:53 AM
I did resetting no use. still telephone service is unavailable. these are new phones
04-08-2015 01:18 AM
Two more thoughts:
- Have you looked at the logs on the phone? They might reveal something.
- Power off the phone, delete the device from CUCM, re-add the device and try plugging the phone in again.
GTG
04-08-2015 01:19 AM
Hi Lakshman,
you can refer the link.
https://supportforums.cisco.com/discussion/11343316/cisco-ip-9971-registration-rejected
what is exact CUCM version and firmware under Device ---device settings ---device defaults for 9971?
regds,
aman
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