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Cisco 9971 transfer to speeddial

Sascha Ferley
Beginner
Beginner

Hi,

Trying to figure out what feature ID i need to setup for the cisco 9971 side cars to allow receptionist to transfer to the speed dial number.

We are currently using busy status lamps with featureID 21 on the side car setup, as this allows the receptionist to monitor if the person at that extension is on the line or not. This does work, however for her to transfer a call to that extension she can't just select the call transfer button and then pressing the extension as the phone treats it as a speed dial button and just ignores the transfer to extension.

Any one have any ideas?

S.

1 Reply 1

sean_simpson
Beginner
Beginner

Feature ID     action:

1     Last number redial

2     Speedial

3     Hold

4     Transfer

5     Fwd all

9     Normal Line

19   Private

21   SpeedDial

22       Paging

27   Malicious Call ID

This is for a 7970, but 9971's as you are aware are very similar. See http://www.voip-info.org/wiki/view/Asterisk+phone+cisco+7970+SIP

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