I am working on an environment where they have a mix of Nortel CallPilot and Cisco Unified communications manager. Currently they are connected via a QSIG trunk. However we are trying to migrate this to a SIP trunk. The problem we are running into is that the MWI is not working across the systems. An example of this is where a cisco phone has a Call Pilot voicemail box we do not see the MWI, we do see the request sent to call manager but then CUCM responds with 200 OK and then nothing.
We also need to get the reverse working where there is a Nortel phone with Unity Connection voicemail.
“UCCE Solution Troubleshooting Based on Comprehensive Call Flow for CVP and IP IVR Deployment Models”
This event will have place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation an...
[ The link to the discussion will be published on October 22nd ]
This topic is a chance to clarify your questions about the implementation, best practices and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deploymen...
I have questions from the above guides:
A company currently has two different UC environments. One in the US and one in the UK. The US UC environment has (3) CUCM servers (Publisher and 2 subscribers), (2) IMP servers (P...
IP telephony (Internet Protocol telephony) is a term used to describe technologies that use a variety of protocols to exchange voice, fax, and other forms of information, traditionally carried over the Public Switched Telephone Netwo...