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Beginner

Cisco Approved Call Recording Vendors

I'm looking for a list of Cisco approved call recording vendors.

Joe

10 REPLIES 10
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Hall of Fame Community Legend

Hi Joe,

The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;

http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints

Hope this helps!

Rob

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Rob,

Thanks for the info.  Kind of a short list with only Nice & Witness listed on the voice endpoints

Joe

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Hall of Fame Community Legend

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Participant

We are having great luck with voice recording using Orecx.

http://www.orecx.com

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Another product worth mentioning is Calabrio. They do endpoint recording and monitoring (compliance recording) along with Workforce Optimization if you run a non Cisco call center. If you do run a Cisco call center; Cisco has WFO products as well.

http://www.calabrio.com/

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Hi,

I've heard about another company (Verba Technologies) that develops Call Recording software for UCM and CUCME.

Perhaps you want to explore this other option as well.

http://www.verba.com/cisco-call-recording-solutions

Hope it helps, please rate if it does.

Kind regards,

- Adrian.

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Cisco Employee

Hi Joe,

Here are some recording vendors you can check:

*** Cisco Call Recording and Monitoring 3rd party solutions***

http://www.nice.com/products/multimedia/contact_centers.php

http://verint.com/contact_center/index.cfm

http://www.bluepumpkin.com/main.aspx?pid=156

http://www.cybertech-int.com/10377/1/home.html

http://www.voiceprintonline.com/record-voip-ip-phone-recording.asp

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
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Beginner

Hi Joe-

CTI Group also has a Cisco Certified and SIP approved call recording for Cisco environments. SmartRecord is the application. You can find downloads and information at www.ctigroup.com or you can contact me directly at 317 262 4549.  Susan

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Beginner

Hi Joe,

VPI (Voice Print International) - a Cisco Solution Developer partner - also provides a reputable Cisco Compatible-tested and approved call recording software solution.

You can read more about the VPI CAPTURE Cisco call recording solution in the Cisco Developer Network Marketplace Solutions Catalog: https://marketplace.cisco.com/catalog/companies/932 and download product and technical datasheets here: http://www.VPI-corp.com/Cisco

Best regards,

Patrick

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Beginner

Hi Joe,

TeleFinity is offering a Free 6 months Certified Call Recording System for unlimited number of channels, have a look here:

http://tele-finity.com/Advertisement/Cisco-Call-Recording-6-Months-Free