Cisco ATA 191 web access refused to connect

[lana1]

Cisco ATA191-K9 is working but web access says refused to connect!

Phone Information:
Model Number: SPA122
IPv4 Address: 10.100.....
MAC Address: BCD....
Active Load: SPA122.0-0-0-.loads
Last Upgrade: Upgrade Failed
Active Server:
Active Server Type: Spark Call
Stand-by Server:
Stand-by Server Type:

[Nithin Eluvathingal]

Is this ATA 191, it says SPA122.

Could you please explain a little more about your setup ?

[lana1]

Hi Nithin

Pls. see below ssh config from device:

Phone Information:
Model Number: SPA122
IPv4 Address: 10.100.....
MAC Address: BCD....
Active Load: SPA122.0-0-0-.loads
Last Upgrade: Upgrade Failed
Active Server:
Active Server Type: Spark Call
Stand-by Server:
Stand-by Server Type:

Device is connected to voice Vlan and only can be seen in Call Manager!

But it is working as analog line!

Web enabled but refuses to connect!

[Geovani]

Silly question, but have you tried both http and https?

[lana1]

Understand your question!

Yes of course!

[Geovani]

If this is a SPA122, it has two ports. Internet and Ethernet. HTTP traffic on the Internet port is disabled by default, but if you connect your pc/laptop to the Ethernet port, the SPA122 should assign you and IP address on the 192. range. 

I don't have much experience with SPA122, but on the ATA192 that's the case. When connecting to the Ethernet port, you will get an IP address on 192.168.15.X by default, and the ATA IP is usually 192.168.15.1.

[lana1]

Hi Geovani

Ip address is fine, I can see in CUCM, web enabled both http and https, but cant get into.

it exactly looks as below:

https://www.cisco.com/c/en/us/products/collateral/unified-communications/ata-190-series-analog-telephone-adapters/datasheet-c78-739907.html 

or

https://www.tonitrus.com/en/phones/cisco/accessories/ata-analog-adapter/10230882-003-cisco-ata191-k9-cisco-ata-191-voip-telefonadapter-100mb-lan/ 

when SSH to device I can see

Phone Information:
Model Number: SPA122
IPv4 Address: 10.100.....
MAC Address: BCD....
Active Load: SPA122.0-0-0-.loads
Last Upgrade: Upgrade Failed
Active Server:
Active Server Type: Spark Call
Stand-by Server:
Stand-by Server Type:

[Nithin Eluvathingal]

From Ssh message,  its shows model as SPA122. You can find the model number from the device itself and If its ATA 191, you are effected with the BUG ID CSCvp92985.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp92985/?rfs=iqvred

Second thing,  what's the status on CUCM for this device ? is it shows registered ? 

[lana1]

Device works, registered, ip address, but no web access refused.

[Nithin Eluvathingal · Accepted solution]

if its a 191, you are effected with the BUG ID CSCvp92985. Fix this Bug first. 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp92985/?rfs=iqvred

[lana1]

Hi Nithin

I followed bug id and it sends to me to these files for download.
ATA 191 load signed COP file - Compatible CUCM Versions: 9.1+
cmterm-ata191.12-0-1-0301-002.k3.cop.sgn
Advisories
18-Nov-2020
21.20 MB
ATA 191 Alternative firmware format
cmterm-ata191.12-0-1-0301-002.zip
Advisories
18-Nov-2020

21.20 MB

The question is where to upload these files, in Tftp server, or?!!

[Nithin Eluvathingal]

To upgrade it though CUCM use cmterm-ata191.12-0-1-0301-002.k3.cop.sgn file. From  CUCM os admin page. Install the COP on all node. Change the default ata load to the new and restart the ATA. 

[lana1]

Nithin

Upload file done but restarting doesn't help.

Where do I need to change the default ata load to the new load! 

Thank you

[lana1]

firmware loaded on ata 191

now I can see in Wireshark

Software version: ATA191.12-0-1-0301-002.loads

But there is problem now!

Device is not registering at all and 

restarts every one minute by itself!

I can see that when connected device remembers the ip address from the previous!