Cisco attendant console enterprise 9.1 upgrade

[waqas sardar]

Hi Guys

We have plan to upgrade CUCM from 9.1 to 11.5 and Cisco attendant console enterprise 9.1.x.

Please advise, which attendant console version is compatible CUCM 11.5?

Regards,

[Chris Deren]

I'd suggest you upgrade to Cisco Unified Attendant Console Advanced (Advanced replaced Enterprise) version 11.X which is backwards compatible with CUCM 9.X, this way you can upgrade CUAC ahead of time if you choose to.

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/data_sheet_C78-731867.html

[waqas.chudhry]

@Chris Deren

Is there anything that need to backup and import to CUAC 11.0 from Enterprise Console Version  9.1.1.2223. ?

Thanks

[Chris Deren]

You need to follow the Attendant Console upgrade guide and release notes which lays out all details step by step.

[waqas.chudhry]

@Chris Deren

Could you please share "upgrade to Attendant Console Version 11.0.2.10" document ?

Thanks

[Chris Deren]

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/11_0_2/install_admin_guide/CUACA110201WAG.pdf

Appendix D on page D-1.

[waqas.chudhry]

@Chris Deren

Please advise,  Unified Attendant Console Enterprise Edition Server  9.1.1.2223  is  compatible CUCM 11.5?

Thanks

[Chris Deren]

No, you need to upgrade Attendant Console to be compatible with CUCM 11.5. You can do it either prior to CUCM upgrade or at the same time.

[waqas sardar]

@Chris Deren 

I have downloaded the file  "CUACA_SV_11.0.2.10" for upgrade. Is this the file that use both for installation and upgrad ?

Also please advise, I am unable to see the CUAC upgrade option in PUT. What is the upgrade order procedure for CUAC? 

Thanks

[Chris Deren]

Yes, the same file is used for upgrades and new installs.

if you don’t see the product on PUT tool you either don’t have current support on it or it’s under different contract.

[Jaime Valencia]

The install/admin guide for each CUACA release outlines the CUCM compatibility, as well as the client/OS/CUCM compatibility, you need to review that documentation to find one that is suitable for your CUCM version, as well as the OS version you will have in the clients.

[waqas sardar]

Ok..

Please advise, how to use licenses from attendant console 9.1.x to 11.x ?

[Chris Deren]

You need to request upgrade through PUT tool (cisco.com/upgrade), you can also get temp license from cisco.com/go/ac.