Cisco Attendant Console Standard 10.6 ( no audio )

[Vector5678]

Hi ,

I installed Cisco attendant console standard 10.6 on window 7 ( 64-bit ) and successfully registered with CUCM 10.5.x.

After that , login to Cisco attendant console and try to call to other IP phones. I can make the call and other IP phones is ringing but unable to hear anything from cisco attendant console.

so that I tried to call from other IP phone to cisco attendant console. I could see the incoming call but couldn't hear the ringing and I could even answer but still no sound.

I checked the PC sound card and drivers but all are working fine.

Could you advise on that issue to solve it.

Thank you!

Best Regards,

VT

[Chris Deren]

AC is a client that controls a phone, not a soft phone, Are you answering the call from the IP phone you logged onto with AC?

[Vector5678]

Hi Chris,

Yes, I answered the call from IP phone and connection is established between AC and IP phone but could not hear anything in both sides.

Best Regards,

VT

[Chris Deren]

What is you just make a phone call directly between the phones?

[Vector5678]

phone to phone is working fine.

The only problem is that no ringing sound in AC when incoming call arrived

Even though I answered the call, still no sound.

I checked the PC sound card and driver is also working fine.

Could you advise how to solve it.

[Vector5678]

Hi,

Is there any additional file suppose to install like media file or Etc? 

[Claudio Quiroz Cabello]

Vector5678,

Why are you checking your sound card?

When you use CUACS, the audio is delivered by the Cisco phone, if you don´t have any Cisco phone, try to use a Jabber client.