cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
281
Views
0
Helpful
4
Replies
Highlighted
Participant

Cisco Bug CSCuq94508 for VVM Service on 8861 phones

Does anyone has solution for Visual Voice mail on 8861 phone? I found this info-

https://bst.cloudapps.cisco.com/bugsearch/bug/%20CSCuq94508

but I am not sure  what is this means-' it is required to create additional service and subscribe it to the phone instead of Visual Voicemail service used on other phones.'....what additional service and where? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Cisco Employee
4 REPLIES 4
Highlighted
Hall of Fame Cisco Employee
Highlighted

Thanks Jamie...I have been reading different docs out there and trying to understand this issue. My understanding is- there is no way 8861 will work with a  service where category is configured as JAVA MIDlet!!! I need to create another phone service 'XML Service' for this model to work!!!! Am I going to right direction?

Highlighted
Hall of Fame Cisco Employee

Yes, if you review the regular instructions of VVM, they do tell you to create a Java Midlet option, if you review the link I sent you, it tells you to create it as an XML service.

HTH

java

if this helps, please rate
Highlighted

This worked for me:

 

  1. Visual Voicemail is supported on 8861 phone but not as a midlet.

 

  1. In order to use it on this type of phone, you need to create additional service and subscribe it to the 8861 phone instead of Visual Voicemail service used on other phones.

 

  1. Add new Visual Voicemail service

++select Device-->Device Settings-->Phone Services in Cisco Unified Communications Manager Administration

++select Add New

++enter information in the IP Phone Services Configuration window as follows

-->Service Name: meaningful name, eg.VisualVoicemail-BE

-->Service URL: Application:Cisco/VisualVoiceMail

-->Service Category: XML Service

-->Service Type: Messages

-->Service Vendor: Cisco

-->Enable: yes

++Select Save

 

  1. Select New Parameter to add a parameter to the service

++Parameter Name: voicemail_server

++Parameter Display Name: Voicemail Server

++Default value: hostname or IP address of primary CUC server

++Parameter Description: Hostname of voicemail server

 

  1. Select Add New to add another parameter to the service

++Parameter Name: call_connect_delay

++Parameter Display Name: Call Connect Delay

++Default value: 1000

++Parameter Description: Default Call Connect Display

 

  1. Select Add New to add another parameter to the service

++Parameter Name: log_level

++Parameter Display Name: Log Level

++Default value: info

++Parameter Description: level of logging

 

  1. Save and close

 

  1. Subscribe Individual Phones to Visual Voicemail

++Select Device-->Phone

++Search for the phone in the Find and List Phone window

++Select the phone

++Select Subscriber/Unsubscribe Services from Related Links, then select Go

++Select the Visual Voicemail service from the Select a Service dialog box

++Select Next

++Select Subscribe

 

Content for Community-Ad