Cisco Call Manager Sync problem and Database Replication issue

[Clement DESHAYES]

Hello,

Following article https://supportforums.cisco.com/document/31996/troubleshooting-replication-issues#comment-12195936 
I have tried with my client suggested steps to troubleshoot CUCM Database replication problems.

But it does not solve all my client's issue, as some commands must be done as root:
- show tech dbstateinfo 
- cdr list serv
- dbl rpchello 172.20.0.1

But we don't have access to root account: apparently, root access to CUCM Publisher is reserved to Cisco TAC Agents.

Could someone please help me on this issue?

Thank you,

Clément DESHAYES
Unified Communication Engineer
Dimension Data Belgium
clement.deshayes_AT_dimensiondata.com

Attachment: 
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[Mohammed al Baqari]

Check connectivity between sub and pub on dbl rpc port (tcp 1515)

If working then you need TAC ticket to get root access and check dbl rpc service

[Clement DESHAYES]

Thank you Mohammed for this suggestion: I will ask my client to try this, and I will keep you informed here.
Regards,
Clément