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Beginner

Cisco CCMBE Unity Connection Issues

Hi everybody

Recently i installed a CCMBE version 6.0 but when a user try to consult the voice mail the unity play the Auto Attendant and didn't play the option to  enter the password to login, the user need's to press # and then user and password.

PS: The user has a valid voice mail configured in Unity Conection.

Any ideas to solve the problem?

Thanks.

3 REPLIES 3
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Hall of Fame Cisco Employee

Look at the routing rules and make sure the attempt sign in is the 1st one.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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Hi

The attempt sign is the 1st one so the problem continue

Any other suggestion?

Thanks.

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Hi,

Can you check direct routing rule, is there any entry that matches the Auto Attendant pilot number.

-Atul

Please rate, if this helps