Cisco CDR lacking stats - jitter, latency, pkts sent/received etc

[mmedwid]

I am running CUCM 7.1.  Call reporting includes the basic stats such as who called who when, how long the call lasted etc.  However troubleshooting information such as jitter, latency, packets sent/received is all reported as "null".  How to get this important information into my CDR/CMR?  Thank you.

[Marcel Ammann · Accepted solution]

Hello,

you must enable some parameter's to see the call metrics:

1. Enable the call diagnostics under CCMAdministration >> Service Parameter >> Call Manager Service go to Clusterwider Parameters and set "Call Diagnostics Enabled" to "Enable Only When CDR Enabled Flag is True"

2. Go to Navigation and go to Cisco Unified Serviceability >> Tools >> CDR Analysis and Reporting

3. Go to System >> Scheduler >> CDR Load

4. Uncheck "Load CDR only"

Kind regards,

Marcel Ammann

P.S.: Please rate helpful post's

[mmedwid]

So "Enable Only When CDR Enabled Flag is True" was already the selected option.  But Load CDR Only was indeed checked.  I unchecked that and it said it would restart and take some number of minutes before things would take effect.  I made a call about 10 minutes later but still seeing Null values. 

[mmedwid]

Now much better - thank you!  Do you know what the QoS values here "A" and "G" mean?

Parameter	Origination	Destination
MediaTransportAdd_Ip	10.10.34.50	10.10.65.44
PayLoadCapability	15	15
MediaCap_g723BitRate	0	0
Packets Sent	7298	7297
Octets Sent	233536	233504
Packets Received	7288	7295
Octets Received	233216	233440
Packets Lost	0	0
Jitter	67	0
Latency	0	0
QoS	A	G

[mmedwid]

I see - A=Acceptable, G=Good, F=Fair etc.

[mmedwid]

..and now all my summary reports on QoS are working too.  Can I buy you a beer??  Thanks!

[Marcel Ammann]

Hi,

i see you answered your questions by yourself

When would it be convenient for us to meet?

Cheers!

Marcel

[Andrew]

Hi, everybody

I have the same problem as the author of the topic. I have applied all the recommendations given:
- service param - Enabled only when CDR Enabled Flag is True

- unchecked the "CDR Load Only

"
- All phones have Owner User ID

But QoS is not displayed for the all calls. For example today:

Could you suggest any other options to do?

Thank You!

[mskap1304]

Hello Andrew,

Is it working now?

Regards,

MSK.