Cisco CDR Time Discrepancy.

[ccg-collab1]

Hi All,

Good Day. I'm experiencing unusual behavior of CUCM CDR, I see a call record with 0 Duration but the time difference is more than a minuet than the default setting on CUCM (with call forwarding). I attached the actual CDR report we gathered. I just want to know if this is a normal or discrepancy of the system.

Cisco Call Manager Version: 10.5.2.10000-5

Thank you

[kamalakar m]

This could be issues with Post Dialing Delay (PDD)

Considered as the time from the INVITE sent by an origination to the RINGING message from the termination.

[Ratheesh Kumar]

Hi there

I think you are hitting this bug - CSCvh61524

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh61524

Symptom:
In Cdr data, duration is populated as zero though call established and were in call for couple of minutes.

Conditions:
Phone A calls to HP_1 and reacheds the Agent-1, Agent-1 does blind transfer to HP_2 then reaches agent_2. Now A got connected to Agent_2.

Now if A does the redirection to some DN, then we will see this issue in the duration field.

Workaround:
N/A

If you are having the same above calling scenario you might be hitting the same bug as I can see your CUCM version 10.5.2.10000-5 is listed. Try upgrading to the fixed version.

Hope this helps!

Cheers
Rath!

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