Cisco Cius doesnt show Video - One way video

[Support Albakom]

hi,

I make an video call from a CIsco IP 9971 to an Cisco Cius. Call established, both can speak an hear. At the 9971 I can see the video, at the Cius the video is shortly appearing and the going down. At display message appears like this: "phone process phone.cisco.com unexpected ended. Please try it again."

But the call is still established. Both can hear and speak and at the 9971 I still see the video from Cius camera. CUCM is a 8.6.2

Any idea?

[Jaime Valencia]

Are you already running the latest CIUS FW?

HTH

java

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www.cisco.com/go/pdihelpdesk

[Guilherme Henrique Villarinho]

Thanks Javalenc, i was facing the same issue here and when i upgraded the firmware, works fine