Cisco CM 4.2 CDP Error when Add a New Phone

[Francesco Ghilardi]

Hi,

I have a problem with a Cisco CM 4.2 version; when I must Add a New Phone in CCM Administration I insert the detail requested but when I click the Insert button the CM Publisher Server answer with an error:

Cisco Discovery Protocol (CDP): Switch Port: Warning! CDP should only be disabled on the Network port if this phone is connected  to a non-Cisco switch. For further details, consult the Cisco Callmanager Administration Guide.

Note: If you clicked Update just prior to receiving this message, the Update operation did not occur. Please clock OK and then click Update again to save your changes.

I have alredy installed the last device package (ciscocm.4-2-3-DevPack-60.exe) but there is the problem yet.

In attach the images of the error.

Can you help me?

[Rob Huffman]

Hi Francesco,

This bug was nicely supplied by Joe from Cisco. It looks like you may be seeing this;

CSCsi52910            Bug Details

                         

After CM 4.2.3 ES26, third generation phones update gives CDP warning.
Symptom: CM 4.2.3 After applying ES26update , modification on any Third generation IP Phones , 7941/7961/7970 , From CCM Administration page after updating 4.2.3 ES26 pops up Error message"Cisco Discovery protocol CDP : switch Port: Warning! CDP should only be disabled on the Network Port if the phone is connected to non-switch. For further details , consult the call Manager Administration guide. Note If you clicked update just prior to receiving this message, the update operation did not occur.PLease click ok and then click update again to save your changes."Click OKSecond time message comes again with same description including VT Advantage .click OK The update does take effect though.Conditions:Applied ES26 on Call Manager 4.2.3 . Issue started after applying ES26Workaround:NoneFurther Problem Description:All IP Phones are connected to Cisco Switches and have CDP  enabled . It does not matter If the third generation IP Phone is registered or not registered with call Manager.Message pops up on both the cases for all third generation IP Phones.7940,7960 Phones does not have this problem	Status Fixed              Severity 5 - cosmetic Last Modified In Last Year         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 4.2(3)                       Fixed-In 4.3(1.62) 3.3(5)ES62 4.1(3)ES112 4.1(3)SR5 4.2(3)ES32 4.2(3)SR2a 4.3(1)SR1 3.3(5)ES69
Related Bug Information                  CCMAdmin - CDP pop-up warning whenever phone updated        Symptom: CCMAdmin pops up CDP warning messsages whenever phone (7941, 7970 etc) is updated.        Conditions: When phone is updated, with or without changes to the CDP flags.     Workaround: Click ok on each

Cheers!

Rob

[Francesco Ghilardi]

Hi Rob,

thank you for this detail. Now apply this and follow I' ll inform you.

Cheers

Francesco

[Francesco Ghilardi]

Hi Rob,

I tried to follow your instruction but when I click OK on the second message the update does not take effect but the web page of the ccm administration remains on the Insert page of the phone and the phone is not in the list of the ccm phones.

Do you have some ideas?

Thank you in advance Rob.

Cheers

Francesco

[Rob Huffman · Accepted solution]

Hi Francesco,

From the bug notes, did you do it this way?

PLease click ok and then click update again to save your changes

Cheers!

Rob

[Francesco Ghilardi]

Hi Rob,

I follow this way and is correct, but If I click update again to save the changes the ccm web page is locked on the Insert button again and the phone is not in the list of the phones.

Cheers!

Francesco