Cisco CP-7965G not loading up.

[royalimagingsolutions]

1.  Our customer is running: Call Manager is version 8.6.1.

2.  They have Cisco CP-7965G Phone’s in production right now with firmware SCCP45.9-2-1S.

3.  They are adding more Cisco CP-7965G Phones some with firmware: SCCP45.9-0-2SR2S and some with firmware: SCCP45.8-3?

The new phones with firmware: SCCP45.8-3?, are loading up successfully, but, the new phones with: SCCP45.9-0-2SR2S, are not loading up successfully.

They get stuck at Configuring IP.

Please help, thanks.

[Harmit Singh]

Hi Amit,

What is the phone load given for this phone model in the device defaults page when you go to Device --> Device Settings?

Can you take a look at the status in the phone settings to see what is the error. Here is a good link which explains the various kind of error messages seen in that menu option:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975G_7971g-ge_7970g_7965g_7945g/8_6/english/admin_guide/7970oip.html#wp1020308

Regards,

Harmit.

[royalimagingsolutions]

Attached are the pics of the phone screen with errors also.  Your help in this matter is again greatly appreciated.

Sincerely,

Amit Patel