CISCO CP-7985 Registeration issue

[karthikeyan swaminathan]

I'm facing registration issue with phone model CP-7985. Phone keeps "REGISTERING" on checking the status from --> Settings menu, getting the set of message as [WAITFORTIME SET] TFTP TIMEOUT: SEP005006003FEED.cnf.XML

CM version:

Can we pull Eventviewer application logs from RTMT to determine the issue.

Verified VLAN info is correct.

Please help me out to troubleshoot the issue further

[Manish Gogna]

Can you run a packet capture on the IP phone and see if it is able to communicate with the cucm TFTP server? It will help in finding where exactly the registration is failing.

http://www.cisco.com/c/en/us/support/docs/voice/h323/116078-technologies-technote-commandreference-00.html

Manish

[Rajan]

Hi Karthikeyan,

As Manish mentioned, packet capture will give you the complete details of what is going on from the phone point of view. In addition, you can try to get the config file from the tftp server using the below command to find out whether the config file for this phone is generated properly.

Enable tftp in your windows machine by  navigating to Control panel --> Programs and features --> Turn windows features on/off

From command line,  enter the following command to get phone config file

tftp -i X.X.X.X get SEP005006003FEED.cnf.xml

where X.X.X.X is the IP address of your tftp server.

HTH

Rajan

[karthikeyan swaminathan]

Hi Rajan,

Thanks for your reply.

Let me check and get back to you.

[karthikeyan swaminathan]

Hi Manish,

Thanks for your reply.

Will get back to you, once I check for the traces on the wiresharkcapture.