06-12-2018 07:10 PM - edited 03-17-2019 12:59 PM
Hi,
I have a CP-8831-DC-K9 telephone (new& sealed in box) that I purchased from a corporate liquidation. Will I be able to use it? Update it, etc? The serial number is associated with another company and I haven't been able to reach them regarding this phone.
Thanks for any info.
Steve
06-12-2018 08:41 PM
06-12-2018 09:40 PM
You can definitely use the device, do software upgrades etc and even acquire licenses as those are not binded to the phone, however for the service contract association and support you'll probably have to go through the Cisco Hardware Inspection program
Used and secondary-market equipment is not covered under the Cisco standard warranty. Nor can you place it under a Cisco service and support contract unless it is relicensed by Cisco and has passed our inspection.
More info on the below link:
https://www.cisco.com/c/en/us/products/hw-sw-relicensing-program.html
Please rate if you find this helpful.
Regards,
Aeby
06-12-2018 10:09 PM
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