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Beginner

Cisco CP-8865-3PCC Video Call issue/ One Way

Is anyone experiencing issue w/ video calls between cisco 8865 phones? Calls are one way video only. The caller receives video but not the other way around. This is only happening between Cisco 8865 phones. If i make a call from the cisco phone to polycom video phone, there's two way video. 

 

Device info: CP-8865-3PCC

Firmware: sip8845_65.11-2-1MPP-630.loads

Codec: H.264

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Cisco Employee

Re: Cisco CP-8865-3PCC Video Call issue/ One Way

There is no known video issue between Cisco MPP devices. We would need a PRT or Packet capture to understand what's going wrong. You can contact support to ensure this is looked upon.

 

Thanks.

Beginner

Re: Cisco CP-8865-3PCC Video Call issue/ One Way

Further testing shows that if both parties put the call on hold and resume the call, there's two way video. Can i send you the capture/ prt file via email? 

Cisco Employee

Re: Cisco CP-8865-3PCC Video Call issue/ One Way

Contacting support would be the right way to make sure the logs are analysed and any issue gets worked upon.

Meanwhile you can try changing these parameters and see if it helps (On device webpage - Voice->Ext->Video Configuration):

H264 BP0 Enable
H264 BP1 Enable

H264 HP Enable

 

Thanks.

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