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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Cisco Ctl Client & Complex Password !!

hi every one

I am having this strange problem am facing with my Cisco Call manager , specifically with Cisco Ctl Client

when i try to log in to the Cisco Ctl client using my administrator password " that is Complex password " which is more than 8 character with spaces , numbers , capital letters & small letters , and the ! @ # $ % ...etc I can't log in with it to the Ctl client and an error message appear

"User could not be authenticated"

but when I use another administrator account on my ccm with simple password ... it works ok !!!!

why is that ???

I tried to look up for service that might be responsible for such thing but no luck with this

am I missing something here ?? am sure am not entering a wrong password , very sure about that


by the way the account with the complex password is working fine with the ccm application with no problems .. just with the Ctl Client !!

hope someone help me with this

yours

Eng. Uday

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