Cisco CUC 10.X Voicemail internal external records

[Zaher Juha]

Fellows

Is there any way to change the voicemail message between internal and external callers

like if someone called from outside to an AutoAttendant then dialed extension 444, 444 didn't answered then the caller will hear a voicemail message asking him to record a message

This voicemail message, is it possible to change it between internal and external callers

voicemail message will be different if someone called from inside

Is it possible ?

Thanks

[Aaron Harrison]

Hi

Yes - you can configure the greeting settings on the mailbox page. Enable the 'internal' greeting and record the message for it. External users will hear the 'standard' greeting.

'Internal' users are Unity subscribers, so if someone is 'internal' and does not have a Unity mailbox then they are seen as 'external'.

Aaron

[Zaher Juha]

Thanks Aaron,

This should be done for each user Individually ?

[Aaron Harrison]

Each user would typically record their own greeting, so yes.

Aaron

[Zaher Juha]

Hi Aaron,

It seems that the internal greeting is not working at all

only the standard greeting will be played when no answer

I uploaded two different messages one for standard and one for internal

When i call internal and external only the standard greeting will be played

?

Thanks Aaron for help

[Aaron Harrison]

Hi

On edit/greetings, have you checked the tick box next to 'internal' and saved it to activate the greeting?

Aaron

[Zaher Juha]

Yes i did, but i just noticed something here

 if i called my self i'll hear the internal greeting

like my extension 450 if i called 450 from my extension i'll hear the internal greeting but if i call it from another extension i'll hear the standard greeting

?

[Aaron Harrison]

Is the extension on the other phone a Unity subscriber? i.e. if you press messages, does it ask you for a PIN, or play the opening greeting?

[Zaher Juha]

Hi Aaron,

Yes it will asks for PIN

[Zaher Juha]

The Extension i'm testing on, it has voicemail, even that only the standard greeting is active not the internal