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Cisco CUCME - No Services listed on 7975 phone

Level 1
Level 1

I have one (new) 7975 phone that for some reason has nothing listed when I press Services. This is a problem since we use Extension Mobility with Call Manager Express. If I manually assign a number to the phone, everything seems to work correctly (except still nothing listed in Services). I had a spare phone that I configured in CME the same as this one and it works fine. I tried a factory reset on this phone as well. I looked (briefly) at the logs from the phone and didn't see anything glaringly obvious. Any thoughts on what would cause a single phone to not display anything under Services? I'm trying to figure out if this phone could be defective, but this just seems like a really strange thing to go wrong. Thanks in advance!

2 Replies 2

paolo bevilacqua
Hall of Fame
Hall of Fame

I had strange issue with a 7975 with two modules, CME 71, in that case I could not access anything under "My Phone Application".

Is the same happening to you too ?