I have an issue with the 7916 expansion module on a Cisco 7965 phone. The sidecar loads properly (wilt all the configured extensions) and the page 1 & 2 buttons on the bottom luminate correctly. However, the side LED buttons do not light when a line is in use. I can press an extension and it calls correctly but only briefly flickers green then does not light. I have switched sidecar, power supply and phone as well as looked at the configuration setting in CM. Any config/solution someone has come across that they may be able to help with? Thanks in advance for any information.
Are you using the default presence groups or subscribe css's? If you made changes here, the phone may not have the privileges to see if the line is in use if I recall correctly.
They are configured as BLF. Still have had no luck, we opened a ticket with Cisco but no results yet. If you have any other ideas I am more than willing to give them a go. Otherwise, I will post the result from Cisco later.
Are you using the default presence groups or subscribe css's? If you made changes here, the phone may not have the privileges to see if the line is in use if I recall correctly.
