Cisco Fax Server Outbound Faxes Failing

[sechabam]

Hi,

I have a Cisco Fax Server configured to use a Cisco 2911 as  the H323 gateway. I can receive faxes with no problem, but my outbound  faxes are failing. The debug output is as follows:

Called Party Number i = 0xA1, '0112057584'

                 Plan:ISDN, Type:National

Jun 22 10:41:51.255: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8110

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

Jun 22 10:41:51.503: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x8110

         Progress Ind i = 0x8288 - In-band info or appropriate now available 

        Progress Ind i = 0x8282 - Destination address is non-ISDN

Jun 22 10:41:51.603: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x8110

         Progress Ind i = 0x8288 - In-band info or appropriate now available 

        Progress Ind i = 0x8282 - Destination address is non-ISDN

Jun 22 10:41:51.619: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x8110

         Progress Ind i = 0x8288 - In-band info or appropriate now available 

        Progress Ind i = 0x8282 - Destination address is non-ISDN

Jun 22 10:41:56.079: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x8110

         Cause i = 0x8283 - No route to destination

        Progress Ind i = 0x8288 - In-band info or appropriate now available 

        Progress Ind i = 0x8282 - Destination address is non-ISDN

Jun 22 10:41:56.079: ISDN Se0/0/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x809C

I can make outbound calls from my IP Phones without any problems  using the same E1. Any suggestions on what the problem could be?

Kind regards,

Sechaba Mokoena

[kebrenna]

Hi Sechaba,

The cause code from the PRI ,Cause i = 0x8283 - No route to destination, indicates a issue on the telco side.  You should engage the telco and have them check how these calls are being processed and if they see a issue from their side.

Are you able to call 0112057584 from a IP phone out that E1 and get a fax tone?

[sechabam]

Hi,

Thanks for the reply. I can place a call to 0112057584 from an IP Phone.

[Maciej Karpinski · Accepted solution]

Hi

I have the same problem so please write here if you have found any solution on this.

[sechabam]

Hi Maciej,

There was a problem on the Telco side. I had to force my Plan and Type on my PRI to Unknown. So I created the following translation rule:

voice translation-rule 1

rule 1 // // type national unknown plan isdn unknown

!

!

voice translation-profile fax

translate called 1

I then I applied the rule to my outbound dial-peer:

dial-peer voice 1 pots

tone ringback alert-no-PI

translation-profile outgoing fax

destination-pattern 0T

translate-outgoing called 1

incoming called-number .T

direct-inward-dial

port 0/0/0:15

forward-digits all

Make sure you drop your transmission speed to 9600bps in RightFax. I hope this helps.

[Maciej Karpinski]

Hi

I hade to translate the calling number instead to solve this, the GW was sending with our IP number and most of the Telcos we use in other offices don't bother and just show the main number but this one didn't like that so I had to translate to a calling number in our number series.

[sechabam]

Great, glad I could help.