Hi there
I think you might need to create some API programming for this.
Or you could use a wallboard solution ? UCGuru offers a free one
https://www.ucguru.com/free-wallboard-for-uccx/
Other option is using CUIC and copy/edit the Voice CSQ Summary Report. You can create a threshold that will make the Waiting Calls Red. Creating a permalink to this and displaying it so the agents could see might help.
Hope this Helps
Cheers
Rath!
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