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Yannick Vranckx
Explorer

Cisco Finesse Generic Error Code

Dear,

 

We have a contact center 10.5 running with a customer with a master & slave server. We are receiving a weird error while logging people into the finesse web application to take calls.

So when they attempt a login; They get the following error: Generic Error Occured: Generic error, I have gone through some of the logs on the contact center. Log file collect on "Cisco Finesse" and found some lines that were interesting:

0000017617: 10.26.41.6: Dec 10 2014 09:16:44.687 +0100: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_message=CTIControlFailureConf [failureCode=0, peripheralErrorCode=88001, text=Unable to login agent due to problems in JTAPI or CM]CTIMessageBean [invokeID=2805, msgID=35, timeTracker={"id":"ControlFailureConf","CTI_MSG_NOTIFIED":1418199404687,"CTI_MSG_RECEIVED":1418199404687}, msgName=ControlFailureConf, deploymentType=CCX]][cti_response_time=0]: Decoded Message to Finesse from backend cti server 

0000017618: 10.26.41.6: Dec 10 2014 09:16:44.688 +0100: %CCBU_pool-7-thread-21-3-CMD_FAILED: %[ENTITY_ID=027289060][ERROR_DESCRIPTION=errorCode 0][command_name=LOGIN]: Received failed command response

 

The contact center is on a supported ESXi environment (5.1)

Some users can login with no issues, and then others get a error like this. I found some stuff that was interesting, but i don't know if it's applicable to my issue: https://tools.cisco.com/bugsearch/bug/CSCuq64309

The version is 10.5 but the first release here: 10.5.1.10000-24.

I have downloaded the newer release : 10.5.1.11001-49

Which i hope will resolve this issue

 

Do you guys have any other ideas, i can paste full logs if wanted from the RTMT, i'm quite new to Cisco Finesse

 

 

Kr,

 

1 REPLY 1
Marcos Cardoso
Beginner

Hi Kr, 

 

I'm facing this issue too. Could you please tell me if you still facing it after upgrade to a higher version?

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