Good day.
I work from home and our company uses Cisco Finesse and Jabber for customer calls during the day. For the past six months, my Cisco Finesse phone system logs out approximately 20 to 30 times a day and drops approximately 3 customer calls per day. My IT department ran multiple tests with Wireshark and they said it is my home internet that is causing this. My home internet company ran multiple continuous ping tests and said I have had no dropped packets and no latency issues. I have swapped the internet company's Hitron Modem twice and same issue. They have sent internet technicians out a few times and can't find any issues with the internet. The internet company says there is no issues found. I have no problems with other systems dropping out. Just the Cisco Finesse System logging out and dropping some calls. I am using my company VPN. I decided to order ATT 5G wireless internet to see if the system works better. I have no issues with Cisco Finese loggiing out by itself or dropping calls while using ATT 5G. I switch back to the internet company's coaxial internet and same issue occurs, Cisco Finesse logs out by itself many times during the day and drops customer calls a few times each day. So, this proves it has to be the coaxial internet causing it. I even bought my own Arris G34 Modem, just in case the Hitron Modem supplied by the local internet company was the cause. The same issue happens even with the Arris G34 Modem. I switch over to the ATT 5G and no longer have any issues. This proves the coaxial internet is the cause. But, the internet company says there is nothing wrong. I would cancel the local internet company and stick with ATT 5G wireles, but 5G has issues when it rains and call quality becomes static sounding. Any ideas what the local internet company should be looking for and testing for? I think they just want me to cancel and go away.
Thank you.
