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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Cisco Headset 561

Good day!

 

Does the 500 series headset offer the ability to hear incoming calls via the headset?  (ring through the headset?)

The user sometimes is away from the desk and would like to have audible alerts through the headset for incoming calls.

Thanks in advance.

3 REPLIES 3
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Hall of Fame Community Legend

Re: Cisco Headset 561

Hi Adam,

 

Yes, the 561 & 562 will provide an audible tone to give the user the ability to answer an incoming call via headset. You would need to configure "headset hookswitch control" on your phone/device in CUCM for this to work properly.

 

https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/headset-500-series/datasheet-c78-740352.html

 

Cheers!

Rob

Beginner

Re: Cisco Headset 561

I have been testing in our environment and unable to get the audible incoming call alert to work with the Cisco 561 and 562 Standard Base station model per Cisco's recommendation. I have verified the Wireless Headset Hookswitch Control is enabled (override enterprise settings checked as well). Reviewing Cisco's documentation states there is a limitation of the headset 1.05 firmware version and to upgrade. We are currently using 1.5 firmware. Are there other settings I should be changing to get this feature functioning? 

 

Our Cluster deployment is:

CUCM 12.0.1.21900-7

Cisco 88XX series (8811,8841,8851,8861)

Active IP Phone Firmware: sip88xx.12-5-1SR1-4

Headset Firmware version: 1-5-1-15

 

 

Hall of Fame Community Legend

Re: Cisco Headset 561

Hi Tyler,

 

This is still an open Bug;

 

Headset Does Not Alert to Incoming Calls on IP Phone
 
Symptom:
Cisco Headset 500 Series does not play an audible tone when incoming call is received on IP Phone device.

This is a known limitation in the Cisco Headset 500 Series, as noted in the following:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide/h56x_b_cisco-500-series-user-guide.pdf

Conditions:
Cisco Headset 500 Series paired with IP Phone, which receives incoming call event.
 
Cheers!
Rob
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