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Cisco Headset 562 SB with/for Supervisor function

Hello

We like to use the new Cisco Wireless Headsets and the difference between Standard and Multibase is pretty clear but I could not found any information about the "Supervisor" or "Coaching" function.

This is important for our Contact Center People. We need to be able to listen to calls and teach the employees. Other brands,like Jabra Engange 75 are really simple to pair a second Headset and to listen to the call. We are looking for the same function within the Cisco Wireless Headsets...

Anybody can help me or does know how it works?

Thank you very much for any suggestions.

Best regards,

Pascal

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PTS Beginner
Beginner

Re: Cisco Headset 562 SB with/for Supervisor function

Your requirement of monitoring agents using Cisco IP Phones call can be fulfilled by the 3rd party solution Parsec's "MARS Silent Monitoring"

http://www.parsec-tech.com/parsecapplications.html

You can also write to info@parsec-tech.com

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