Cisco IP 8861 w/ RingCentral

[gregorylstevenson@gmail.com]

Hello- I'm switching my landline phone system over to RingCentral VoIP and ordered a new Cisco 8861 off Amazon.  However, the provisioning through RingCentral's admin portal is failing and their tech support is telling me the device has some features in the Admin pages that are not appearing (Admin->Advanced->Provisioning tab->Provision Enabled set to "Yes").  Also, when starting up the phone, I'm presented with a Welcome screen (see attached image).  

Is there something I'm missing?  Does the phone need to be activated first, before I can provision - and if so, where do I get the Activation Code?

I appreciate the help

Greg

[pieterh]

you can find recent posts in this forum that describes this phone cannot find the tftp server on the network where the firmware and configuration files for this phone can be found (normally the CUCM server).

as you have an external provider, this tftp server will also reside outside your network?

maybe you can manually enter the tftp server from your provider and make sure this is reachable through your router

if not your option is to activate a host in your network as tftp server and install the correct files there

[Leo Laohoo]

The phone is running Enterprise-firmware (instead of 3PCC). The "activation code" is because the phone couldn't find DHCP Option 150.

[gregorylstevenson@gmail.com]

Thanks Leo- is it possible for me to update/switch the firmware to 3PCC? Or do I need a CISCO system/server to do that (which I don't have).

[Jaime Valencia · Accepted solution]

Everything from this post applies to you as well.

https://community.cisco.com/t5/ip-telephony-and-phones/adding-cisco-ip-phone-cp-7821-to-sipgate-service/m-p/3701012

[CTeam@Pune]

Hello Jamie

Reference below post, I have had the same issue with 8861 where it seems to be locked with CCUM and express login, how do you load the correct SIP files and gain access to the web GUI, as I have tried to load the relevant files with no access to the web gui, via TFTP and still cannot load the get normal factory access to the 8861 or configure manually via web GUI as I have no access to this.

what best thing to do here.

Thanks

Chris

[Jaime Valencia]

Enterprise FW does not have anything besides a view only GUI and a page to download logs (no matter what FW version you use), 3PCC/MPP have a full fledged GUI to configure the device with 3rd party PBXs

If you have a device with Enterprise FW and want to migrate to 3PCC, go to upgrade.cisco.com to see the instructions, fees may apply.

[CTeam@Pune]

Hi Jamie

Thanks for the prompt reply, I have tried to goto the link however seems to point you to upgrading enterprise firmware where do exactly go or do to upgrade/downgrade to the 3PCC path from an Enterprise phone. 

I assume once we do this we then can use the phones in a RingCentral environment.

Thanks

Chris

[Jaime Valencia]

Information on that link provides the detailed procedure for migrating to/from 3PCC/Enterprise, please go through it and make sure to understand the exact requirements, and procedure.

All the FW is downloaded from cisco.com in the downloads area.

[MDH_WCA]

Hello Jaime,

Please forgive my ignorance in the following questions:

I purchased multiple "new" Cisco 8861 phones from Ebay and have been trying to get these added to our RingCentral account.  I am running into the same issues that were described above.  I feel stuck.  I cannot return the phones.  I have a need for the phones within our company, but I cannot see how to get the issue corrected. I have reached out to RingCentral and they have no answers.  Is there an answer an non-engineer can put into action?  Is it just a firmware change that needs to be updated?  

Please advise.

Thank you,

Michael