Hope you can help me with this issue.
Every time I launch CIPC, the Audio Setup message freezes for about a min, after that, I can see the UI for a second and then the Reporting tool shows up.
OS: Win7 x86
Any idea of how can I fix this or determine the root cause ?
Log file from Error Reporting Tool attached.
Btw, this is not my computer, it belongs to a user I'm assisting.
Are you using any headset? Did you review the system configuration?
|Internal Hardware (Microsoft Windows 7)||
The problem persist with or without the headset connected, and I'm sure that this computer is able to run the software because last week it was working just fine.
The user can't remember any hardware or software change done to her computer recently, and I forgot to mention in my troubleshoot steps that I performed a System restore, unfortunately that didn't fix the problem.
Thanks for your assistance.
Can you check with the user if he installed any other IM client on his workstation like Skype, Lync or something else?