01-10-2014 04:40 AM - edited 03-16-2019 09:11 PM
Hello,
I'm having some trouble provisioning Cisco IP Phone 6945 to some users. We use a CME 9.1 on a 3945 chassis runnng IOS 152-4.M4.
This is the problematic scenario:
- Quantity: 40 (6945)
20 (6921)
15 (7945)
- Loads: 6945 SCCP6945.9-4-1-3
6921 SCCP69xx.9-4-1-3
7945 SCCP45.9-3-1SR3-1S
Remaining packages are listed below.
- Symptoms: the 7945s and the 6921s are all ok, using the installed locale (Portuguese-BRazil) and displaying the correct time. Now for the 6945s I have mixed behaviors, a few of them (5) are actually using the installed locale (Portuguese-BRazil) and displaying the correct time as well, but the other 35 aren't. They're using the English locale and displaying GMT time. How is this possible? I've already hard resetted the misfunctioning ones, booted the router and CME, issued the no create cnf-files and then create cnf-files and the reset sequence-all under telephony-service, but nothing seems to make the proper effect. What else should I do?
- Configurations:
CME_9Net_XX(config)#do show telephony-service
CONFIG (Version=9.1)
=====================
Version 9.1
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
protocol mode default
ip source-address 172.16.11.1 port 2000 strict-match
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup gpickup
no auto-reg-ephone
load 7945 SCCP45.9-3-1SR3-1S
load 6921 SCCP69xx.9-4-1-3
load 6945 SCCP6945.9-4-1-3
max-ephones 110
max-dn 110
max-conferences 6 gain -6
dspfarm units 5
dspfarm transcode sessions 0
dspfarm 1 CMECONF
dspfarm 2 DSPprofile2
dspfarm 3
dspfarm 4
dspfarm 5
conference hardware
no privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
voicemail 9000
cnf-file location: flash:
cnf-file option: PER-PHONE-TYPE
network-locale[0] U1 (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] U1 language Code pt_BR (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
time-format 24
date-format dd-mm-yy
timezone 17 E. South America Standard/Daylight Time
url directories http://172.16.11.1/localdirectory
url services http://172.16.11.1/
url authentication http://172.16.11.1/CCMCIP/authenticate.asp
call-forward pattern .T
call-park system application
transfer-pattern .T
keepalive 10 auxiliary 1
timeout interdigit 10
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
web admin system name <omitted> password <omitted>
web admin customer name <omitted>
edit DN through Web: enabled.
edit TIME through web: enabled.
background save interval 10 minutes
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Jan 09 2014 20:49:58
transfer-system full-consult
transfer-digit-collect orig-call
multicast moh 224.1.1.1 port 2000
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
CME_9Net_XXX(config)#do show telephony-service tftp-bindings
tftp-server flash:/jar45sccp.9-3-1ES19.sbn alias jar45sccp.9-3-1ES19.sbn
tftp-server flash:/cnu45.9-3-1ES19.sbn alias cnu45.9-3-1ES19.sbn
tftp-server flash:/apps45.9-3-1ES19.sbn alias apps45.9-3-1ES19.sbn
tftp-server flash:/dsp45.9-3-1ES19.sbn alias dsp45.9-3-1ES19.sbn
tftp-server flash:/cvm45sccp.9-3-1ES19.sbn alias cvm45sccp.9-3-1ES19.sbn
tftp-server flash:/SCCP45.9-3-1SR3-1S.loads alias SCCP45.9-3-1SR3-1S.loads
tftp-server flash:/SCCP69xx.9-4-1-3.loads alias SCCP69xx.9-4-1-3.loads
tftp-server flash:/SCCP6945.9-4-1-3.loads alias SCCP6945.9-4-1-3.loads
tftp-server flash:/its/user_define_1_7905-kate.xml alias User_Define_1/7905-kate.xml
tftp-server flash:/its/user_define_1_7921-dictionary.xml alias User_Define_1/7921-dictionary.xml
tftp-server flash:/its/user_define_1_7921-font.dat alias User_Define_1/7921-font.dat
tftp-server flash:/its/user_define_1_7921-kate.utf-8.xml alias User_Define_1/7921-kate.utf-8.xml
tftp-server flash:/its/user_define_1_7921-kate.xml alias User_Define_1/7921-kate.xml
tftp-server flash:/its/user_define_1_7960-dictionary-ext.xml alias User_Define_1/7960-dictionary-ext.xml
tftp-server flash:/its/user_define_1_be-sccp.jar alias User_Define_1/be-sccp.jar
tftp-server flash:/its/user_define_1_g3-tones.xml alias User_Define_1/g3-tones.xml
tftp-server flash:/its/user_define_1_gp-sccp.jar alias User_Define_1/gp-sccp.jar
tftp-server flash:/its/user_define_1_ipc-sccp.jar alias User_Define_1/ipc-sccp.jar
tftp-server flash:/its/user_define_1_mk-sccp.jar alias User_Define_1/mk-sccp.jar
tftp-server flash:/its/user_define_1_SCCP-dictionary.utf-8.xml alias User_Define_1/SCCP-dictionary.utf-8.xml
tftp-server flash:/its/user_define_1_SCCP-dictionary-ext.xml alias User_Define_1/SCCP-dictionary-ext.xml
tftp-server flash:/its/user_define_1_tags_file alias User_Define_1/tags_file
tftp-server flash:/its/user_define_1_tc-sccp.jar alias User_Define_1/tc-sccp.jar
tftp-server flash:/its/user_define_1_td-sccp.jar alias User_Define_1/td-sccp.jar
tftp-server flash:/its/user_define_1_be-sip.jar alias User_Define_1/be-sip.jar
tftp-server flash:/its/user_define_1_rp-sccp.jar alias User_Define_1/rp-sccp.jar
tftp-server flash:/its/user_define_1_utf8_tags_file alias User_Define_1/utf8_tags_file
tftp-server flash:/its/user_define_1_rtl-sccp.jar alias User_Define_1/rtl-sccp.jar
tftp-server flash:/its/user_define_1_g4-tones.xml alias User_Define_1/g4-tones.xml
tftp-server flash:/its/user_define_1_gd-sip.jar alias User_Define_1/gd-sip.jar
tftp-server flash:/its/user_define_1_gh-sip.jar alias User_Define_1/gh-sip.jar
tftp-server flash:/its/user_define_1_gp-sip.jar alias User_Define_1/gp-sip.jar
tftp-server flash:/its/user_define_1_ipc-sip.jar alias User_Define_1/ipc-sip.jar
tftp-server flash:/its/user_define_1_mk-sip.jar alias User_Define_1/mk-sip.jar
tftp-server flash:/its/user_define_1_tc-sip.jar alias User_Define_1/tc-sip.jar
tftp-server flash:/its/user_define_1_td-sip.jar alias User_Define_1/td-sip.jar
tftp-server flash:/its/user_define_1_lk-sip.jar alias User_Define_1/lk-sip.jar
tftp-server flash:/its/user_define_1_cin-sip.jar alias User_Define_1/cin-sip.jar
tftp-server flash:/its/user_define_1_gb-sccp-sip.jar alias User_Define_1/gb-sccp-sip.jar
tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-tones.xml
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7960-font.xml
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7920-font.xml
tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCCDFF2.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCD1F86.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553FA6.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F46.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C27245538CA.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA9552.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA94D7.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F2E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCC9639.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCC95DE.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30F96.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116183AB.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP7C95F33FB796.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F8A.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C11618278.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116182E8.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA947E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP7C95F3C98BFC.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP002155024203.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C1161839F.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C1161849E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA8FDF.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30D9B.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30F93.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F5E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F40.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116183E1.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00215503264E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F7D.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA906E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30DDE.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00215503218E.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553EFB.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30DC7.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA95EE.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA8850.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30FB2.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP0021550272FD.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F05.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F76.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116180A8.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA94D2.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116180A2.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116182F4.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553EF1.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30FBA.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30F8B.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA94A7.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCD1206.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116182E1.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP00083030FC75.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30CB4.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F04.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F01.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F70.cnf.xml
tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553FAC.cnf.xml
tftp-server flash:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEP002155027305.cnf.xml
tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server flash:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server flash:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml
CME_9Net_XX(config)#do dir
Directory of flash0:/
1 -rw- 91307772 Nov 14 2013 04:15:38 -02:00 c3900e-universalk9-mz.SPA.152-4.M4.bin
2 -rw- 3064 Nov 14 2013 04:25:20 -02:00 cpconfig-39xx.cfg
3 drw- 0 Jan 3 2014 14:00:44 -02:00 its
179 drw- 0 Nov 14 2013 04:25:44 -02:00 ccpexp
415 -rw- 2464 Nov 14 2013 04:27:28 -02:00 home.shtml
416 -rw- 2542039 Jan 3 2014 14:15:08 -02:00 APP3905.9-2-2ES2.zz
417 -rw- 4642264 Jan 3 2014 14:16:24 -02:00 apps45.9-3-1ES19.sbn
418 -rw- 581548 Jan 3 2014 14:16:42 -02:00 cnu45.9-3-1ES19.sbn
419 -rw- 20 Jan 3 2014 14:17:10 -02:00 CP3905.9-2-2ES2.loads
420 -rw- 2217187 Jan 3 2014 14:17:38 -02:00 cvm45sccp.9-3-1ES19.sbn
421 -rw- 363599 Jan 3 2014 14:17:58 -02:00 dsp45.9-3-1ES19.sbn
422 -rw- 1891125 Jan 3 2014 14:18:18 -02:00 jar45sccp.9-3-1ES19.sbn
423 -rw- 673 Jan 3 2014 14:18:38 -02:00 SCCP45.9-3-1SR3-1S.loads
424 -rw- 669 Jan 3 2014 14:18:58 -02:00 term45.default.loads
425 -rw- 669 Jan 3 2014 14:19:12 -02:00 term65.default.loads
426 -rw- 3153171 Jan 3 2014 16:30:36 -02:00 apps11.9-3-1ES19.sbn
427 -rw- 559466 Jan 3 2014 16:30:58 -02:00 cnu11.9-3-1ES19.sbn
428 -rw- 2222953 Jan 3 2014 16:31:18 -02:00 cvm11sccp.9-3-1ES19.sbn
429 -rw- 363599 Jan 3 2014 16:31:32 -02:00 dsp11.9-3-1ES19.sbn
430 -rw- 1618309 Jan 3 2014 16:31:52 -02:00 jar11sccp.9-3-1ES19.sbn
431 -rw- 672 Jan 3 2014 16:32:08 -02:00 SCCP11.9-3-1SR3-1S.loads
432 -rw- 668 Jan 3 2014 16:32:34 -02:00 term06.default.loads
433 -rw- 668 Jan 3 2014 16:32:48 -02:00 term11.default.loads
434 -rw- 512 Jan 9 2014 18:16:38 -02:00 SCCP6945.9-4-1-3.loads
435 -rw- 3145116 Jan 9 2014 18:15:16 -02:00 SCCP6945.9-4-1-3.bin1.sgn
436 -rw- 3145116 Jan 9 2014 18:15:46 -02:00 SCCP6945.9-4-1-3.bin2.sgn
437 -rw- 3145116 Jan 9 2014 18:16:18 -02:00 SCCP6945.9-4-1-3.bin3.sgn
438 -rw- 2296560 Jan 9 2014 18:16:30 -02:00 SCCP6945.9-4-1-3.bin4.sgn
439 -rw- 20718 Jan 7 2014 14:26:48 -02:00 7905-dictionary.xml
440 -rw- 1820 Jan 7 2014 14:26:48 -02:00 7905-kate.xml
441 -rw- 60189 Jan 7 2014 14:26:48 -02:00 7921-dictionary.xml
442 -rw- 137616 Jan 7 2014 14:26:50 -02:00 7921-font.dat
443 -rw- 1886 Jan 7 2014 14:26:50 -02:00 7921-kate.utf-8.xml
444 -rw- 1820 Jan 7 2014 14:26:50 -02:00 7921-kate.xml
445 -rw- 22811 Jan 7 2014 14:26:50 -02:00 7960-dictionary.xml
446 -rw- 23450 Jan 7 2014 14:26:52 -02:00 7960-dictionary-ext.xml
447 -rw- 13326 Jan 7 2014 14:26:52 -02:00 7960-font.xml
448 -rw- 1820 Jan 7 2014 14:26:52 -02:00 7960-kate.xml
449 -rw- 736 Jan 7 2014 14:26:52 -02:00 7960-tones.xml
450 -rw- 61964 Jan 7 2014 14:26:54 -02:00 be-sccp.jar
451 -rw- 1302 Jan 7 2014 14:26:54 -02:00 g3-tones.xml
452 -rw- 75004 Jan 7 2014 14:26:54 -02:00 gp-sccp.jar
453 -rw- 62041 Jan 7 2014 14:26:56 -02:00 ipc-sccp.jar
454 -rw- 61764 Jan 7 2014 14:26:56 -02:00 mk-sccp.jar
455 -rw- 6656 Jan 7 2014 14:26:56 -02:00 SCCP-dictionary.utf-8.xml
456 -rw- 4141 Jan 7 2014 14:26:56 -02:00 SCCP-dictionary.xml
457 -rw- 6557 Jan 7 2014 14:26:58 -02:00 SCCP-dictionary-ext.xml
458 -rw- 2974 Jan 7 2014 14:26:58 -02:00 tags_file
459 -rw- 71837 Jan 7 2014 14:26:58 -02:00 tc-sccp.jar
460 -rw- 62041 Jan 7 2014 14:26:58 -02:00 td-sccp.jar
461 -rw- 72966 Jan 7 2014 14:27:00 -02:00 be-sip.jar
462 -rw- 69903 Jan 7 2014 14:27:00 -02:00 rp-sccp.jar
463 -rw- 3037 Jan 7 2014 14:27:00 -02:00 utf8_tags_file
464 -rw- 120131 Jan 7 2014 14:27:02 -02:00 rtl-sccp.jar
465 -rw- 1789 Jan 7 2014 14:27:02 -02:00 g4-tones.xml
466 -rw- 77514 Jan 7 2014 14:27:02 -02:00 gd-sip.jar
467 -rw- 77514 Jan 7 2014 14:27:04 -02:00 gh-sip.jar
468 -rw- 26239 Jan 7 2014 14:27:04 -02:00 gp-sip.jar
469 -rw- 73003 Jan 7 2014 14:27:04 -02:00 ipc-sip.jar
470 -rw- 72731 Jan 7 2014 14:27:06 -02:00 mk-sip.jar
471 -rw- 26021 Jan 7 2014 14:27:06 -02:00 tc-sip.jar
472 -rw- 73003 Jan 7 2014 14:27:06 -02:00 td-sip.jar
473 -rw- 77992 Jan 7 2014 14:27:08 -02:00 lk-sip.jar
474 -rw- 16985 Jan 7 2014 14:27:08 -02:00 cin-sip.jar
475 -rw- 89695 Jan 7 2014 14:27:08 -02:00 gb-sccp-sip.jar
476 -rw- 989 Jan 7 2014 14:27:08 -02:00 CME-locale-pt_BR-Portuguese-8.8.2.5.tar.cfg
477 -rw- 1617920 Jan 7 2014 14:39:42 -02:00 CME-locale-pt_BR-Portuguese-8.8.2.5.tar
478 -rw- 45308 Jan 9 2014 14:26:30 -02:00 BOOT69xx.0-0-0-14.zz.sgn
479 -rw- 227444 Jan 9 2014 14:26:52 -02:00 DSP69xx.12-4-122-02-121029.zz.sgn
480 -rw- 5507482 Jan 9 2014 14:27:28 -02:00 po-locale-pt_BR-10.1.1.1000-1.cop.sgn
481 -rw- 492 Jan 9 2014 14:27:46 -02:00 SCCP69xx.9-4-1-3.loads
482 -rw- 2856008 Jan 9 2014 14:28:10 -02:00 SCCP69xx.9-4-1-3.zz.sgn
483 -rw- 11453858 Jan 9 2014 16:11:12 -02:00 cmterm-6945-sccp.9-4-1-3.cop.sgn
484 -rw- 5424025 Jan 9 2014 16:11:58 -02:00 po-locale-pt_BR-9.3.4.1000-1.cop.sgn
256610304 bytes total (98521088 bytes free)
CME_9Net_XX(config)#
01-10-2014 07:37 AM
Hi Daniel,
The first thing to look at is one of the working 6945's vs one
of the non-working 6945's and see if they are actually running
the same firmware. I would do this right from the phones themselves.
If they are different this may explain the anomalies
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen
01-10-2014 08:25 AM
Hello Rob,
The LOAD is the same on both units: SCCP 9-4-1-3
WORKING 6945 (note the time and portuguese language locale applied successfully)
NOT WORKING 6945 (note the time and english language)
The only difference I could find is the INACTIVE LOAD, the working one is 9-1-1-0 and the not working one is 9-3-1-3 but I don't see how can that cause this scenario.
The IP Phones are adjcent to each other, same switch, same port configuration, same vlans...
Any ideas? Am I missing something?
Thanks in advance.
Best regards, Daniel
01-11-2014 12:26 AM
Hi Daniel,
I would run "debug tftp events" and see when non working phone looking for xml file, then which file TFTP returns . Check if its not returning XMLDefault.cnf.xml file . which generally contains GMT and English locale.
TFTP: Looking for SEPECA86B2930AF.cnf.xml
Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 0, size 2822 for process 291
TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 291
Ideally it should return XMLDefault6945.cnf.xml which contains phone configured load information and locale. (You can download XMLDefault6945.cnf.xml through TFTP and check it by opening in IE.)
Rate all the helpful post.
Thanks
Manish
07-07-2014 12:02 PM
Hello Daniel,
Did you found a solution for your issue?
I have the same problem with firmware SCCP6945.9-4-1-3
Maybe another firmware for the phones?
Thank you in advanced
Juan Grijalva
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide