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Cisco IP Phone 6945 -> some locale and time issues

danielfycostabr
Level 1
Level 1

‎01-10-2014 04:40 AM - edited ‎03-16-2019 09:11 PM

Hello,

   I'm having some trouble provisioning Cisco IP Phone 6945 to some users. We use a CME 9.1 on a 3945 chassis runnng IOS 152-4.M4.

   This is the problematic scenario:

      - Quantity: 40  (6945)

                      20  (6921)

                      15  (7945)

      - Loads:   6945 SCCP6945.9-4-1-3

                     6921 SCCP69xx.9-4-1-3

                     7945 SCCP45.9-3-1SR3-1S

                     Remaining packages are listed below.


      - Symptoms: the 7945s and the 6921s are all ok, using the installed locale (Portuguese-BRazil) and displaying the correct time. Now for the 6945s I have mixed behaviors, a few of them (5) are actually using the installed locale (Portuguese-BRazil) and displaying the correct time as well, but the other 35 aren't. They're using the English locale and displaying GMT time.  How is this possible? I've already hard resetted the misfunctioning ones, booted the router and CME, issued the no create cnf-files and then create cnf-files and the reset sequence-all under telephony-service, but nothing seems to make the proper effect. What else should I do?

      - Configurations:

      

CME_9Net_XX(config)#do show telephony-service

CONFIG (Version=9.1)

=====================

Version 9.1

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default

ip source-address 172.16.11.1 port 2000 strict-match

ip qos dscp:

ef (the MS 6 bits, 46, in ToS, 0xB8) for media

cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

af41 (the MS 6 bits, 34, in ToS, 0x88) for video

default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup gpickup

no auto-reg-ephone

load 7945 SCCP45.9-3-1SR3-1S

load 6921 SCCP69xx.9-4-1-3

load 6945 SCCP6945.9-4-1-3

max-ephones 110

max-dn 110

max-conferences 6 gain -6

dspfarm units 5

dspfarm transcode sessions 0

dspfarm 1 CMECONF

dspfarm 2 DSPprofile2

dspfarm 3

dspfarm 4

dspfarm 5

conference hardware

no privacy

no privacy-on-hold

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 10

voicemail 9000

cnf-file location: flash:

cnf-file option: PER-PHONE-TYPE

network-locale[0] U1   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] U1 language Code pt_BR    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

time-format 24

date-format dd-mm-yy

timezone 17 E. South America Standard/Daylight Time

url directories http://172.16.11.1/localdirectory

url services http://172.16.11.1/

url authentication http://172.16.11.1/CCMCIP/authenticate.asp

call-forward pattern .T

call-park system application

transfer-pattern .T

keepalive 10 auxiliary 1

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

web admin system name <omitted> password <omitted>

web admin customer name <omitted>

edit DN through Web:  enabled.

edit TIME through web:  enabled.

background save interval 10 minutes

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp 7960 Jan 09 2014 20:49:58

transfer-system full-consult

transfer-digit-collect orig-call

multicast moh 224.1.1.1 port 2000

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

CME_9Net_XXX(config)#do show telephony-service tftp-bindings

tftp-server flash:/jar45sccp.9-3-1ES19.sbn alias jar45sccp.9-3-1ES19.sbn

tftp-server flash:/cnu45.9-3-1ES19.sbn alias cnu45.9-3-1ES19.sbn

tftp-server flash:/apps45.9-3-1ES19.sbn alias apps45.9-3-1ES19.sbn

tftp-server flash:/dsp45.9-3-1ES19.sbn alias dsp45.9-3-1ES19.sbn

tftp-server flash:/cvm45sccp.9-3-1ES19.sbn alias cvm45sccp.9-3-1ES19.sbn

tftp-server flash:/SCCP45.9-3-1SR3-1S.loads alias SCCP45.9-3-1SR3-1S.loads

tftp-server flash:/SCCP69xx.9-4-1-3.loads alias SCCP69xx.9-4-1-3.loads

tftp-server flash:/SCCP6945.9-4-1-3.loads alias SCCP6945.9-4-1-3.loads

tftp-server flash:/its/user_define_1_7905-kate.xml alias User_Define_1/7905-kate.xml

tftp-server flash:/its/user_define_1_7921-dictionary.xml alias User_Define_1/7921-dictionary.xml

tftp-server flash:/its/user_define_1_7921-font.dat alias User_Define_1/7921-font.dat

tftp-server flash:/its/user_define_1_7921-kate.utf-8.xml alias User_Define_1/7921-kate.utf-8.xml

tftp-server flash:/its/user_define_1_7921-kate.xml alias User_Define_1/7921-kate.xml

tftp-server flash:/its/user_define_1_7960-dictionary-ext.xml alias User_Define_1/7960-dictionary-ext.xml

tftp-server flash:/its/user_define_1_be-sccp.jar alias User_Define_1/be-sccp.jar

tftp-server flash:/its/user_define_1_g3-tones.xml alias User_Define_1/g3-tones.xml

tftp-server flash:/its/user_define_1_gp-sccp.jar alias User_Define_1/gp-sccp.jar

tftp-server flash:/its/user_define_1_ipc-sccp.jar alias User_Define_1/ipc-sccp.jar

tftp-server flash:/its/user_define_1_mk-sccp.jar alias User_Define_1/mk-sccp.jar

tftp-server flash:/its/user_define_1_SCCP-dictionary.utf-8.xml alias User_Define_1/SCCP-dictionary.utf-8.xml

tftp-server flash:/its/user_define_1_SCCP-dictionary-ext.xml alias User_Define_1/SCCP-dictionary-ext.xml

tftp-server flash:/its/user_define_1_tags_file alias User_Define_1/tags_file

tftp-server flash:/its/user_define_1_tc-sccp.jar alias User_Define_1/tc-sccp.jar

tftp-server flash:/its/user_define_1_td-sccp.jar alias User_Define_1/td-sccp.jar

tftp-server flash:/its/user_define_1_be-sip.jar alias User_Define_1/be-sip.jar

tftp-server flash:/its/user_define_1_rp-sccp.jar alias User_Define_1/rp-sccp.jar

tftp-server flash:/its/user_define_1_utf8_tags_file alias User_Define_1/utf8_tags_file

tftp-server flash:/its/user_define_1_rtl-sccp.jar alias User_Define_1/rtl-sccp.jar

tftp-server flash:/its/user_define_1_g4-tones.xml alias User_Define_1/g4-tones.xml

tftp-server flash:/its/user_define_1_gd-sip.jar alias User_Define_1/gd-sip.jar

tftp-server flash:/its/user_define_1_gh-sip.jar alias User_Define_1/gh-sip.jar

tftp-server flash:/its/user_define_1_gp-sip.jar alias User_Define_1/gp-sip.jar

tftp-server flash:/its/user_define_1_ipc-sip.jar alias User_Define_1/ipc-sip.jar

tftp-server flash:/its/user_define_1_mk-sip.jar alias User_Define_1/mk-sip.jar

tftp-server flash:/its/user_define_1_tc-sip.jar alias User_Define_1/tc-sip.jar

tftp-server flash:/its/user_define_1_td-sip.jar alias User_Define_1/td-sip.jar

tftp-server flash:/its/user_define_1_lk-sip.jar alias User_Define_1/lk-sip.jar

tftp-server flash:/its/user_define_1_cin-sip.jar alias User_Define_1/cin-sip.jar

tftp-server flash:/its/user_define_1_gb-sccp-sip.jar alias User_Define_1/gb-sccp-sip.jar

tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-tones.xml

tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7960-font.xml

tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7920-font.xml

tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_States/7960-dictionary.xml

tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7920-kate.xml

tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCCDFF2.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCD1F86.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553FA6.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F46.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C27245538CA.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA9552.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA94D7.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F2E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCC9639.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCC95DE.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30F96.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116183AB.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP7C95F33FB796.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F8A.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C11618278.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116182E8.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA947E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP7C95F3C98BFC.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP002155024203.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C1161839F.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C1161849E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA8FDF.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30D9B.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30F93.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F5E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F40.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116183E1.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00215503264E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F7D.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA906E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30DDE.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00215503218E.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553EFB.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30DC7.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA95EE.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA8850.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30FB2.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP0021550272FD.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F05.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F76.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116180A8.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA94D2.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116180A2.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116182F4.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553EF1.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30FBA.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30F8B.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPECE1A9AA94A7.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP34DBFDCD1206.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEPA44C116182E1.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault7945.cnf.xml alias SEP00083030FC75.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6945.cnf.xml alias SEP442B03A30CB4.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F04.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F01.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553F70.cnf.xml

tftp-server flash:/its/vrf1/XMLDefault6921.cnf.xml alias SEP0C2724553FAC.cnf.xml

tftp-server flash:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEP002155027305.cnf.xml

tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server flash:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

tftp-server flash:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml

CME_9Net_XX(config)#do dir

Directory of flash0:/

    1  -rw-    91307772  Nov 14 2013 04:15:38 -02:00  c3900e-universalk9-mz.SPA.152-4.M4.bin

    2  -rw-        3064  Nov 14 2013 04:25:20 -02:00  cpconfig-39xx.cfg

    3  drw-           0   Jan 3 2014 14:00:44 -02:00  its

  179  drw-           0  Nov 14 2013 04:25:44 -02:00  ccpexp

  415  -rw-        2464  Nov 14 2013 04:27:28 -02:00  home.shtml

  416  -rw-     2542039   Jan 3 2014 14:15:08 -02:00  APP3905.9-2-2ES2.zz

  417  -rw-     4642264   Jan 3 2014 14:16:24 -02:00  apps45.9-3-1ES19.sbn

  418  -rw-      581548   Jan 3 2014 14:16:42 -02:00  cnu45.9-3-1ES19.sbn

  419  -rw-          20   Jan 3 2014 14:17:10 -02:00  CP3905.9-2-2ES2.loads

  420  -rw-     2217187   Jan 3 2014 14:17:38 -02:00  cvm45sccp.9-3-1ES19.sbn

  421  -rw-      363599   Jan 3 2014 14:17:58 -02:00  dsp45.9-3-1ES19.sbn

  422  -rw-     1891125   Jan 3 2014 14:18:18 -02:00  jar45sccp.9-3-1ES19.sbn

  423  -rw-         673   Jan 3 2014 14:18:38 -02:00  SCCP45.9-3-1SR3-1S.loads

  424  -rw-         669   Jan 3 2014 14:18:58 -02:00  term45.default.loads

  425  -rw-         669   Jan 3 2014 14:19:12 -02:00  term65.default.loads

  426  -rw-     3153171   Jan 3 2014 16:30:36 -02:00  apps11.9-3-1ES19.sbn

  427  -rw-      559466   Jan 3 2014 16:30:58 -02:00  cnu11.9-3-1ES19.sbn

  428  -rw-     2222953   Jan 3 2014 16:31:18 -02:00  cvm11sccp.9-3-1ES19.sbn

  429  -rw-      363599   Jan 3 2014 16:31:32 -02:00  dsp11.9-3-1ES19.sbn

  430  -rw-     1618309   Jan 3 2014 16:31:52 -02:00  jar11sccp.9-3-1ES19.sbn

  431  -rw-         672   Jan 3 2014 16:32:08 -02:00  SCCP11.9-3-1SR3-1S.loads

  432  -rw-         668   Jan 3 2014 16:32:34 -02:00  term06.default.loads

  433  -rw-         668   Jan 3 2014 16:32:48 -02:00  term11.default.loads

  434  -rw-         512   Jan 9 2014 18:16:38 -02:00  SCCP6945.9-4-1-3.loads

  435  -rw-     3145116   Jan 9 2014 18:15:16 -02:00  SCCP6945.9-4-1-3.bin1.sgn

  436  -rw-     3145116   Jan 9 2014 18:15:46 -02:00  SCCP6945.9-4-1-3.bin2.sgn

  437  -rw-     3145116   Jan 9 2014 18:16:18 -02:00  SCCP6945.9-4-1-3.bin3.sgn

  438  -rw-     2296560   Jan 9 2014 18:16:30 -02:00  SCCP6945.9-4-1-3.bin4.sgn

  439  -rw-       20718   Jan 7 2014 14:26:48 -02:00  7905-dictionary.xml

  440  -rw-        1820   Jan 7 2014 14:26:48 -02:00  7905-kate.xml

  441  -rw-       60189   Jan 7 2014 14:26:48 -02:00  7921-dictionary.xml

  442  -rw-      137616   Jan 7 2014 14:26:50 -02:00  7921-font.dat

  443  -rw-        1886   Jan 7 2014 14:26:50 -02:00  7921-kate.utf-8.xml

  444  -rw-        1820   Jan 7 2014 14:26:50 -02:00  7921-kate.xml

  445  -rw-       22811   Jan 7 2014 14:26:50 -02:00  7960-dictionary.xml

  446  -rw-       23450   Jan 7 2014 14:26:52 -02:00  7960-dictionary-ext.xml

  447  -rw-       13326   Jan 7 2014 14:26:52 -02:00  7960-font.xml

  448  -rw-        1820   Jan 7 2014 14:26:52 -02:00  7960-kate.xml

  449  -rw-         736   Jan 7 2014 14:26:52 -02:00  7960-tones.xml

  450  -rw-       61964   Jan 7 2014 14:26:54 -02:00  be-sccp.jar

  451  -rw-        1302   Jan 7 2014 14:26:54 -02:00  g3-tones.xml

  452  -rw-       75004   Jan 7 2014 14:26:54 -02:00  gp-sccp.jar

  453  -rw-       62041   Jan 7 2014 14:26:56 -02:00  ipc-sccp.jar

  454  -rw-       61764   Jan 7 2014 14:26:56 -02:00  mk-sccp.jar

  455  -rw-        6656   Jan 7 2014 14:26:56 -02:00  SCCP-dictionary.utf-8.xml

  456  -rw-        4141   Jan 7 2014 14:26:56 -02:00  SCCP-dictionary.xml

  457  -rw-        6557   Jan 7 2014 14:26:58 -02:00  SCCP-dictionary-ext.xml

  458  -rw-        2974   Jan 7 2014 14:26:58 -02:00  tags_file

  459  -rw-       71837   Jan 7 2014 14:26:58 -02:00  tc-sccp.jar

  460  -rw-       62041   Jan 7 2014 14:26:58 -02:00  td-sccp.jar

  461  -rw-       72966   Jan 7 2014 14:27:00 -02:00  be-sip.jar

  462  -rw-       69903   Jan 7 2014 14:27:00 -02:00  rp-sccp.jar

  463  -rw-        3037   Jan 7 2014 14:27:00 -02:00  utf8_tags_file

  464  -rw-      120131   Jan 7 2014 14:27:02 -02:00  rtl-sccp.jar

  465  -rw-        1789   Jan 7 2014 14:27:02 -02:00  g4-tones.xml

  466  -rw-       77514   Jan 7 2014 14:27:02 -02:00  gd-sip.jar

  467  -rw-       77514   Jan 7 2014 14:27:04 -02:00  gh-sip.jar

  468  -rw-       26239   Jan 7 2014 14:27:04 -02:00  gp-sip.jar

  469  -rw-       73003   Jan 7 2014 14:27:04 -02:00  ipc-sip.jar

  470  -rw-       72731   Jan 7 2014 14:27:06 -02:00  mk-sip.jar

  471  -rw-       26021   Jan 7 2014 14:27:06 -02:00  tc-sip.jar

  472  -rw-       73003   Jan 7 2014 14:27:06 -02:00  td-sip.jar

  473  -rw-       77992   Jan 7 2014 14:27:08 -02:00  lk-sip.jar

  474  -rw-       16985   Jan 7 2014 14:27:08 -02:00  cin-sip.jar

  475  -rw-       89695   Jan 7 2014 14:27:08 -02:00  gb-sccp-sip.jar

  476  -rw-         989   Jan 7 2014 14:27:08 -02:00  CME-locale-pt_BR-Portuguese-8.8.2.5.tar.cfg

  477  -rw-     1617920   Jan 7 2014 14:39:42 -02:00  CME-locale-pt_BR-Portuguese-8.8.2.5.tar

  478  -rw-       45308   Jan 9 2014 14:26:30 -02:00  BOOT69xx.0-0-0-14.zz.sgn

  479  -rw-      227444   Jan 9 2014 14:26:52 -02:00  DSP69xx.12-4-122-02-121029.zz.sgn

  480  -rw-     5507482   Jan 9 2014 14:27:28 -02:00  po-locale-pt_BR-10.1.1.1000-1.cop.sgn

  481  -rw-         492   Jan 9 2014 14:27:46 -02:00  SCCP69xx.9-4-1-3.loads

  482  -rw-     2856008   Jan 9 2014 14:28:10 -02:00  SCCP69xx.9-4-1-3.zz.sgn

  483  -rw-    11453858   Jan 9 2014 16:11:12 -02:00  cmterm-6945-sccp.9-4-1-3.cop.sgn

  484  -rw-     5424025   Jan 9 2014 16:11:58 -02:00  po-locale-pt_BR-9.3.4.1000-1.cop.sgn

256610304 bytes total (98521088 bytes free)

CME_9Net_XX(config)#


  

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15373696-ephones.txt.zip
0 Helpful
4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

‎01-10-2014 07:37 AM

Hi Daniel,

The first thing to look at is one of the working 6945's vs one

of the non-working 6945's and see if they are actually running

the same firmware. I would do this right from the phones themselves.

If they are different this may explain the anomalies

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

0 Helpful

danielfycostabr
Level 1
Level 1
In response to Rob Huffman

‎01-10-2014 08:25 AM

Hello Rob,

    The LOAD is the same on both units: SCCP 9-4-1-3

    WORKING 6945 (note the time and portuguese language locale applied successfully)

   

   

   

    NOT WORKING 6945 (note the time and english language)

   

   

   

    The only difference I could find is the INACTIVE LOAD, the working one is 9-1-1-0 and the not working one is 9-3-1-3 but I don't see how can that cause this scenario.

    The IP Phones are adjcent to each other, same switch, same port configuration, same vlans...

    Any ideas? Am I missing something?

Thanks in advance.

Best regards, Daniel

0 Helpful

Manish Prasad
Level 5
Level 5
In response to danielfycostabr

‎01-11-2014 12:26 AM

Hi Daniel,

I would run "debug tftp events" and see when non working phone looking for xml file, then which file TFTP returns  . Check if its not returning XMLDefault.cnf.xml file . which generally contains GMT and English locale.

TFTP: Looking for SEPECA86B2930AF.cnf.xml

Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 0, size 2822 for process 291

TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 291

Ideally it should return XMLDefault6945.cnf.xml which contains phone configured load information and locale. (You can download XMLDefault6945.cnf.xml through TFTP and check it by opening in IE.)

Rate all the helpful post.

Thanks

Manish

0 Helpful

cdaero1
Level 1
Level 1

‎07-07-2014 12:02 PM

Hello Daniel,

 

Did you found a solution for your issue?

 

I have the same problem with firmware SCCP6945.9-4-1-3

 

Maybe another firmware for the phones?

 

Thank you in advanced

 

Juan Grijalva

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