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Cisco IP phone 7911 are not updating firmware.

ketanpatani
Level 1
Level 1

Two months before Cisco call manager was crash then we resotre the call manager. 

In ccm page its shows the current firmware was "SCCP11.9-1-1SR1S"  Then I upload the SCCP11.9-2-1SR2S this version on cluster but  70% phones are no updating.

I restart the CCM service as well as the TFTP services but still same, Then I upated one more higher version but its same not updating.

When we are doing ip phone on factory default then its updating. So I want to know that why most of the phones are not updating via CCM.

The running CCM version is:8.5.1.10000-26.

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

Sounds like ITL cer issue, open TAC case as they can provide nice tool for clearing the certs.

HTH,

Chris

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