Cisco IP Phone 7911G

[noorudden]

Hello,

I have started configuring Voip setup and following i am using:

Router: C3845-MB

IOS: Cisco IOS Software, 3800 Software (C3845-SPSERVICESK9-M), Version 12.4(24)T, RELEASE SOFTWARE (fc1)

CME: Version 7.1 Cisco Unified Communications Manager Express

Phones: 7911G

Errors"

1) Error Update Locale

2) Clock Time Stamp is showing 3 hours behind (East Africa). But on Cisco Phones i have managed to sync time by configuring Clock Time zone in

Telephony Service. And Show clock is also showing correct time but time stamp is incorrect.

I have searched many forums but failed to find a correct solution.

3) How to configure Dial out plan through Fxo card which has multiple Telco lines, and Call conferencing and transfering.

Startup-Config:

version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CME_3845
!
boot-start-marker
boot system flash c3845-spservicesk9-mz.124-24.T.bin
boot-end-marker
!
logging message-counter syslog
!
no aaa new-model
clock timezone GMT 3
clock calendar-valid
no network-clock-participate slot 1
!
dot11 syslog
ip source-route
ip dhcp excluded-address 10.10.10.1 10.10.10.20
!
ip dhcp pool EDF-Voice
   network 10.10.10.0 255.255.255.0
   default-router 10.10.10.1
   option 150 ip 10.10.10.1
   dns-server 10.10.10.1
!
ip cef
!
no ip domain lookup
ip domain name edfman.net
ip name-server 94.136.40.82
no ipv6 cef
ntp source GigabitEthernet0/1
ntp update-calendar
ntp server 24.56.178.140
multilink bundle-name authenticated

!
!
voice-card 0
!
archive
 log config
  hidekeys
!
!
interface GigabitEthernet0/0
 no ip address
 duplex full
 speed auto
 media-type rj45
!
interface GigabitEthernet0/0.1
!
interface GigabitEthernet0/0.10
 description Router Interface for Voice Vlan
 encapsulation dot1Q 10
 ip address 10.10.10.1 255.255.255.0
 ntp broadcast
!
interface GigabitEthernet0/1
 ip address 192.168.1.150 255.255.255.0
 duplex auto
 speed auto
 media-type rj45
!
interface FastEthernet1/0
 no ip address
 shutdown
 duplex auto
 speed auto
!
interface FastEthernet1/1
 no ip address
 shutdown
 duplex auto
 speed auto
!
ip default-gateway 192.168.1.1
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.1.1
ip http server
no ip http secure-server
ip http path flash:gui
!
!
tftp-server flash:term06.default.loads alias term06.default.loads
tftp-server flash:term11.default.loads alias term11.default.loads
tftp-server flash:apps11.8-4-1-23.sbn alias apps11.8-4-1-23.sbn
tftp-server flash:cnu11.8-4-1-23.sbn alias cnu11.8-4-1-23.sbn
tftp-server flash:cvm11sccp.8-4-1-23.sbn alias cvm11sccp.8-4-1-23.sbn
tftp-server flash:dsp11.8-4-1-23.sbn alias dsp11.8-4-1-23.sbn
tftp-server flash:jar11sccp.8-4-1-23.sbn alias jar11sccp.8-4-1-23.sbn
tftp-server flash:SCCP11.8-4-2S.loads alias SCCP11.8-4-2S.loads
!
control-plane
!
!
!
voice-port 0/0/0
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
!
mgcp fax t38 ecm
!
!
!
!
!
telephony-service
 em logout 0:0 0:0 0:0
 max-ephones 100
 max-dn 200
 ip source-address 10.10.10.1 port 2000
 cnf-file location flash:
 load 7911 SCCP11.8-4-2S
 time-zone 31
 max-conferences 12 gain -6
 dn-webedit
 transfer-system full-consult
 secondary-dialtone 9
 create cnf-files version-stamp 7960 Nov 27 2014 09:15:17
!
!
ephone-dn  1  dual-line
 number 200
 label Reception Desk
 name Reception Desk
!
!
ephone  1
 mac-address 001E.135C.CA2D
 type 7911
 button  1:1
!
!
!
line con 0
 logging synchronous
line aux 0
line vty 0 4
 login
!
scheduler allocate 20000 1000
end 

Tftp Server Binding:

tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-tones.xml
tftp-server flash:/its/united_states_lddefault.cfg alias United_States/lddefault.cfg
tftp-server flash:/its/united_states_gkdefault.cfg alias United_States/gkdefault.cfg
tftp-server flash:/its/united_states_ffdefault.cfg alias United_States/ffdefault.cfg
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7960-font.xml
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7920-font.xml
tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server flash:/its/vrf1/XMLDefault7911.cnf.xml alias SEP001E135CCA2D.cnf.xml
tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server flash:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server flash:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml

I would appreciate a immediate Response

Thank you Very Much.

[Carlo Poggiarelli · Accepted solution]

Hi.

For timestamp logs on VG:

service timestamp log datetime localtime show-timezone

For locale try:

telephony-service

user-locale (select your preferred)

create cnf-files

For dialout

dial-peer voice 10 pots

destination-pattern 9T <-- (you can use 9 as access code)

port 0/0/0

To get dialtone when access code is selected:

telephony-service

secondary-dialtone 9

HTH

Regards

Carlo

[noorudden]

Hello Carl,

Thank you very much for fast and proper response. Now out of above only one error is still showing and that is Error Updating locale and when i scroll down i see also DNS Unknown host and SEP001E135CCA2D.cnf.xml.

Again thank you and please tell me some solution for this last error.

[Carlo Poggiarelli]

Hi.

For DNS error, you can avoid to give DNS to IP phones, so remove it from ip dhcp pool EDF-Voice.

For Locale error, please activate a debug tftp packets and post the output.

Thanks.

Regards

Carlo

*****Please rate all useful posts*****

[noorudden]

Nov 27 13:40:37.471: TFTP: Server request for port 49156, socket_id 0x67EE2710 for process 109
Nov 27 13:40:37.471: TFTP: read request from host 10.10.10.21(49156) via GigabitEthernet0/0.10
Nov 27 13:40:37.471: TFTP: Looking for CTLSEP001E135CCA2D.tlv
Nov 27 13:40:37.471: TFTP: Sending error 1 No such file
Nov 27 13:40:37.543: TFTP: Server request for port 49157, socket_id 0x67EE2710 for process 109
Nov 27 13:40:37.543: TFTP: read request from host 10.10.10.21(49157) via GigabitEthernet0/0.10
Nov 27 13:40:37.543: TFTP: Looking for SEP001E135CCA2D.cnf.xml
Nov 27 13:40:37.543: TFTP: Opened flash:/its/vrf1/XMLDefault7911.cnf.xml, fd 9, size 1193 for process 109
CME_3845#
Nov 27 13:40:37.543: TFTP: Sending block 1 (retry 0), socket_id 0x67EE2710
Nov 27 13:40:37.543: TFTP: Received ACK for block 1, socket_id 0x67EE2710
Nov 27 13:40:37.543: TFTP: Sending block 2 (retry 0), socket_id 0x67EE2710
Nov 27 13:40:37.543: TFTP: Received ACK for block 2, socket_id 0x67EE2710
Nov 27 13:40:37.543: TFTP: Sending block 3 (retry 0), socket_id 0x67EE2710
Nov 27 13:40:37.547: TFTP: Received ACK for block 3, socket_id 0x67EE2710
Nov 27 13:40:37.547: TFTP: Finished flash:/its/vrf1/XMLDefault7911.cnf.xml, time 00:00:00 for process 109
Nov 27 13:40:38.347: TFTP: Server request for port 49158, socket_id 0x67EE2710 for process 109
CME_3845#
Nov 27 13:40:38.347: TFTP: read request from host 10.10.10.21(49158) via GigabitEthernet0/0.10
Nov 27 13:40:38.347: TFTP: Looking for English_United_States/tc-sccp.jar
Nov 27 13:40:38.347: TFTP: Sending error 1 No such file
Nov 27 13:40:38.467: TFTP: Server request for port 49159, socket_id 0x67EE2710 for process 109
Nov 27 13:40:38.467: TFTP: read request from host 10.10.10.21(49159) via GigabitEthernet0/0.10
Nov 27 13:40:38.467: TFTP: Looking for United_States/g3-tones.xml
Nov 27 13:40:38.467: TFTP: Sending error 1 No such file

The above files which are saying no such file as they were never in the CME_Full_7.1.rar

[Carlo Poggiarelli · Accepted solution]

Hi.

Since your CME version is 7.0 (because of your 12.4 iOS) you can download locale files from https://software.cisco.com/download/release.html?mdfid=277641082&catid=278875240&release=7.0.1.1&softwareid=282897001&sortparam=

Extract this tar with archive command into Flash main directory or a new one and add tftp bind command.

HTH

Regards

Carlo

[noorudden]

Thanks Carlo for such a great help. now if you dont mind can you answer these two following questions.

1) I have configured Caller-id to be enabled on FXO port but receiving unknown number.

2) and when a outside user immediately disconnects the phone. the voip should also be disconnected immediately but instead it keeps ringing until timeout expires which i have configured 20 secs in telephony service.

Thanks

[Carlo Poggiarelli]

Hi.

On your voice ports add these entries:

cptone (your country tone)

caller-id enable
supervisory disconnect anytone
no battery-reversal
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate

HTH

Regards

Carlo

[noorudden]

Hello Carlo,

I am really sorry for the late reply. Its still not working following is the config.

Still showing Unknown number even i have configured the fxo to pickup after two rings.

voice-port 0/0/0
 supervisory disconnect anytone
 ring number 2
 no battery-reversal
 cptone GB
 connection plar 200
 impedance complex2
 caller-id enable
 caller-id alerting line-reversal
 caller-id alerting dsp-pre-allocate

telephony-service
 no auto-reg-ephone
 em logout 0:0 0:0 0:0
 max-ephones 100
 max-dn 200
 ip source-address 10.10.10.1 port 2000
 timeouts ringing 15
 system message Kyagalanyi Coffee LTD.
 cnf-file location flash:
 load 7911 SCCP11.8-4-2S
 time-zone 31
 dialplan-pattern 1 793017007 extension-length 3
 max-conferences 12 gain -6
 moh music-on-hold.au
 dn-webedit
 transfer-system full-consult
 secondary-dialtone 9
 create cnf-files version-stamp 7960 Nov 28 2014 10:02:12

[Carlo Poggiarelli]

Hi.

Please activate a debug vpm all and try to call in.

Attach the output here.

Does the call disconnect properly now?

Regard

Carlo

[noorudden]

After configuring the above config. two problems are arising.

1) If i disconnect in the middle it keeps ringing on VOIP for 5 seconds

2) and after disconnection FXO keeps it alive for few more seconds so if another caller tries again they receive busy tone.

CME_3845#htsp_release_req: cause 19, no_onhook 0
Nov 28 08:01:55.419: htsp_process_event: [0/0/0, FXOLS_OFFHOOK, E_HTSP_RELEASE_REQ]fxols_offhook_release
Nov 28 08:01:55.419: htsp_timer_stop
Nov 28 08:01:55.419: htsp_timer_stop2
Nov 28 08:01:55.419: htsp_timer_stop3
Nov 28 08:01:55.419: [0/0/0] set signal state = 0x4 timestamp = 0
Nov 28 08:01:55.419: dsp_set_sig_state: [0/0/0] packet_len=12 channel_id=128 packet_id=39 state=0x4 timestamp=0x0
Nov 28 08:01:55.419: TGRM: reg_invoke_tgrm_call_update(0, 0, 0, 65535, 1, TGRM_CALL_IDLE, TGRM_CALL_VOICE, TGRM_DIRECTION_IN)
Nov 28 08:01:55.419: htsp_timer - 2000 msec
CME_3845#
Nov 28 08:01:55.419: TGRM: reg_invoke_tgrm_channel_service_update(0, 0, 0, 65535, 1)
Nov 28 08:01:55.419: TGRM: reg_invoke_tgrm_call_update(0, 0, 0, 65535, 1, TGRM_CALL_BUSY, TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
Nov 28 08:01:55.419: flex_dsprm_close_cleanup
CME_3845#
Nov 28 08:01:57.419: htsp_process_event: [0/0/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
Nov 28 08:01:57.419: TGRM: reg_invoke_tgrm_call_update(0, 0, 0, 65535, 1, TGRM_CALL_IDLE, TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
Nov 28 08:01:57.419: dsp_req_sig_state: [0/0/0] packet_len=8 channel_id=128 packet_id=40
Nov 28 08:01:57.419: fxols_dsp_prealloc_clid_wait. Line reversal alerting DSP preallocation done
Nov 28 08:01:57.419: [0/0/0] htsp_start_caller_id_rx:ETSI
Nov 28 08:01:57.419: //-1/313233343930/DSM:(0/0/0):-1/dsp_stream_mgr_create: .
Nov 28 08:01:57.419: //-1/313233343930/DSM:(0/0/0):-1/set_echo_canceller_data: echo_cancel: 0
CME_3845#
Nov 28 08:01:57.419: //-1/313233343930/DSM:(0/0/0):-1/set_echo_canceller_data: echo_flags: 38, echo_len: 1024
Nov 28 08:01:57.419: htsp_start_caller_id_rx create dsp_stream_manager
Nov 28 08:01:57.419: //-1/313233343930/DSM:(0/0/0):-1/dsp_stream_mgr_set_dsp_allocated: .
Nov 28 08:01:57.419: //-1/313233343930/DSM:(0/0/0):-1/dsp_stream_mgr_implement_feature:
Nov 28 08:01:57.419: dsp_stream_mgr_implement_feature: feature id = 7
Nov 28 08:01:57.419: //-1/313233343930/DSM:(0/0/0):-1/dsmp_dsmapi_reserve_resource_cb: .
Nov 28 08:01:57.419: [0/0/0] htsp_dsm_create_success  returns 1
Nov 28 08:01:57.419: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
CME_3845#
Nov 28 08:02:32.044: htsp_process_event: [0/0/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Nov 28 08:02:32.044: TGRM: reg_invoke_tgrm_call_update(0, 0, 0, 65535, 1, TGRM_CALL_PENDING, TGRM_CALL_VOICE, TGRM_DIRECTION_IN)
Nov 28 08:02:32.044: htsp_timer - 125 msec
Nov 28 08:02:32.172: htsp_process_event: [0/0/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Nov 28 08:02:32.172: htsp_timer - 10000 msec
CME_3845#
Nov 28 08:02:33.104: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Nov 28 08:02:33.104: fxols_ringing_not
Nov 28 08:02:33.104: htsp_timer_stop
Nov 28 08:02:33.104: htsp_timer - 10000 msec
CME_3845#
Nov 28 08:02:37.040: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0000]
Nov 28 08:02:38.108: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
Nov 28 08:02:38.108: fxols_ringing_not
Nov 28 08:02:38.108: htsp_timer_stop
Nov 28 08:02:38.108: htsp_timer_stop3
Nov 28 08:02:38.108: //-1/313233343930/DSM:(0/0/0):-1/dsp_stream_mgr_destroy: .
Nov 28 08:02:38.108: //-1/313233343930/DSM:(0/0/0):-1/dsm_delete_all_streams: .
Nov 28 08:02:38.108: //-1/313233343930/DSM:(0/0/0):-1/dsmapi_accept_modem_passthrough_session:  : dmgr: 7187855C, active sessions 0, max sessions: 16 rejected sessions till now: 0
Nov 28 08:02:38.108: [0/0/0] htsp_stop_caller_id_rx. message length 0htsp_setup_ind
Nov 28 08:02:38.108: [0/0/0] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.
Nov 28 08:02:38.108: [0/0/0] get_local_station_id calling num= calling name= calling time=11/28 11:02  orig called=
Nov 28 08:02:38.108: TGRM: reg_invoke_tgrm_accept_call(1, TGRM_CAL
CME_3845#L_VOICE, TGRM_DIRECTION_IN, 0, 0, 0, 65535)
Nov 28 08:02:38.108: TGRM: Calling vtsp_tsp_call_setup_ind().
Nov 28 08:02:38.108: htsp_process_event: [0/0/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Nov 28 08:02:38.108: fxols_wait_setup_ack:
Nov 28 08:02:38.108: [0/0/0] set signal state = 0xC timestamp = 0
Nov 28 08:02:38.108: dsp_set_sig_state: [0/0/0] packet_len=12 channel_id=128 packet_id=39 state=0xC timestamp=0x0fxols_check_auto_call
Nov 28 08:02:38.112: htsp_timer_stop3
Nov 28 08:02:38.112: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc
Nov 28 08:02:38.112: htsp_timer - 120000 msec
Nov 28 08:02:38.112: flex_dsprm_close_cleanup
Nov 28 08:02:38.112: //-1/313233343930/DSM:(0/0/0):-1/dsmp_dsmapi_reserve_resource_cb: .
Nov 28 08:02:38.112: [0/0/0] htsp_dsm_close_donehtsp_setup_req
Nov 28 08:02:38.112: htsp_process_event: [50/0/1.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Nov 28 08:02:38.112: htsp_ephone_start_caller_id_tx calling num= calling name = called num=200 orig called num=
Nov 28 08:02:38.112: [50/0/1.1] set signal state = 0x0 timestamp = 0
Nov 28 08:02:38.112: edsp_set_sig_state: [50/0/1.1] packet_len=12 channel_id=1 packet_id=39 state=0x0 timestamp=0x0
Nov 28 08:02:38.112: edsp_soutput: [50/0/1.1] DN=1 chnl=1
Nov 28 08:02:38.112: edsp_soutput: [50/0/1.1] DN=1 chnl=1  StationInsideRing
Nov 28 08:02:38.112: efxs_onhook_setup: local target is available
htsp_alerthtsp_alert_notify
Nov 28 08:02:38.116: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert
CME_3845#
CME_3845#
Nov 28 08:02:53.116: htsp_timer_stop3 htsp_release_req: cause 19, no_onhook 0
Nov 28 08:02:53.116: htsp_process_event: [50/0/1.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
Nov 28 08:02:53.116: [50/0/1.1] set signal state = 0x4 timestamp = 0
Nov 28 08:02:53.116: edsp_set_sig_state: [50/0/1.1] packet_len=12 channel_id=1 packet_id=39 state=0x4 timestamp=0x0
Nov 28 08:02:53.116: edsp_soutput: [50/0/1.1] DN=1 chnl=1
Nov 28 08:02:53.116: edsp_soutput: [50/0/1.1] DN=1 chnl=1 StationRingOff
Nov 28 08:02:53.116: TGRM: reg_invoke_tgrm_call_update(50, 0, 1, 65535, 0, TGRM_CALL_IDLE, TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
Nov 28 08:02:53.116: edsprm_close_cleanup
CME_3845#
Nov 28 08:02:53.120: htsp_pre_connect_disconnect, cdb = 676A1320 cause = 13

Nov 28 08:02:53.120: htsp_process_event: [0/0/0, FXOLS_PROCEEDING, E_HTSP_PRE_CONN_DISC]

Thanks

Nooruddin

[noorudden]

Hello 

After adding two timeouts Fxo disconnects quickly but still stuck on Caller ID.

voice-port 0/0/0
 supervisory disconnect anytone
 ring number 2
 no battery-reversal
 cptone GB
 timeouts call-disconnect 1
 timeouts wait-release 1
 connection plar 200
 impedance complex2
 caller-id enable
 caller-id alerting line-reversal
 caller-id alerting dsp-pre-allocate

Thanks in Advance

[Carlo Poggiarelli]

Hi Nooruddin

Try also caller-id alerting ring 2 and post also the output of a show diag.

Thanks

Regards

Carlo

[Carlo Poggiarelli]

Hi Nooruddin.

Can you please post a show diag?

I suspect that you FXO module does not support callerID.

get_fxo_caller_id:Caller ID receive failed.

This could also depend on your TSP and you should ask them if they support callerID on that line.

Please let me know

Regards

Carlo

[noorudden]

Its VIC2-4FXO (Universal) and i checked the Document and saying it supports ok let me try TSP first on CLI phone.

secondly for conferencing call, transfering and allowing PSTN line to only few people do you i need to configure and what?