08-13-2015 08:20 AM - edited 03-17-2019 03:59 AM
Hello All,
I have a Cisco IP Phone 7941 that will not power on. I'm hoping it's not bricked and maybe there is a way to fix this..?
This is what happens when I connect the POE to the phone:
I attempted a factory reset but after doing the step where you press 123456789*0# nothing happens.
Is there anything else I can try to get this phone working?
Any thoughts or suggestions would be greatly appreciated...!
Thanks in Advance,
Matt
08-14-2015 03:10 AM
Hi,
Could you try another deeper factory reset 1673492850*# (takes a longer time)
08-14-2015 03:20 PM
Hey Richard, thanks for the reply!
So I plug in the POE, then hold down the # key for a few seconds until the Line button lights flash in sequence, and then I begin entering in that number sequence. And right about when I enter the first 4 digits of the sequence (*i.e. "1673") all the lights on the phone go out and then nothing else happens after I finish entering the sequence...
Any idea what that could be about? Or maybe something else I can try?
*FYI: I just tried the regular factory reset sequence again (*123456789*0#) just to see if that one at least lets me finish entering the sequence, and it did. The lights didn't go out until after I finished entering that.
Thanks again for the reply, very much appreciated!
Thanks,
Matt
08-15-2015 03:12 AM
Hi,
I don't think you have many options other than replacement.
08-18-2015 07:41 AM
Yea, I was afraid of that... Thanks for the reply.
Thanks,
Matt
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