Cisco IP Phone 7945G - Loses screen after uploading for the first time

[Alberta Newsprint]

So I have now loaded 3 phones and they all have the same results.  The phone will work but the display screen does not show up.  I have attached a picture to show what I mean.   

Our guess is that the firmware is jumping too many revisions perhaps?  Please help!   Thanks.

[Jayanth Velkuri]

strange

try factory reset

[Alberta Newsprint]

Thanks for replying.  We have done soft and hard resets multiple times.  At this point we think it might be a firmware issue.  When we connect the phone to the server for the first time and it "updates", it might be jumping too many revisions at once.