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Cisco IP Phone 7960 in 3CX

Hey everyone, 

I am in a bit of a dilemma, I am currently trying to configure my new Cisco IP Phone 7960. When I try adding it to the 3CX Phone System Management and I am unable to get the phone provisioned due to my server unable to make the file for the phone. If you need more information please contact me.

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unable to get it to ring when

unable to get it to ring when I call it.

I'm going to be frank with you on this, I'm not familiar with 3CX product.  I'm more on Asterisk/FreePBX. 

I'll give this a guess but what Call Group is the phone in?

View solution in original post

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3CX doesn't create the phone

3CX doesn't create the phone configuration for the phone.  

For non-Cisco callmanager, like CX, you need to create the phone configuration file and upload the configuration to the phone using DHCP Option 150.

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Beginner

I am using Windows Server as

I am using Windows Server as the DHCP server and I don't see DHCP Option 150. How would I create the configuration for the IP Phone?

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Defining DHCP option 150 for

Defining DHCP option 150 for Cisco IP phones

My question is this:  Do you have the phone configuration file for a 7960 ready?  What about the other associate files?

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Beginner

I have the files from 3CX's

I have the files from 3CX's website for the support files... this is the first time setting up VoIP.

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I have the files from 3CX's

I have the files from 3CX's website for the support files...

Let s just say I'm an eejit.  What files are they?

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Beginner

http://downloads.3cx.com

http://downloads.3cx.com/downloads/misc/legacy-phones/cisco-79xx.zip

That is a link to the files for 3CX

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Some of the files are useful.

Some of the files are useful.  Others are not. 

Here are some more files you'll need (HERE).

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Beginner

Well I managed to get it

Well I managed to get it configured from the IP phone but I am now unable to get it to ring when I call it.

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Hall of Fame Community Legend

unable to get it to ring when

unable to get it to ring when I call it.

I'm going to be frank with you on this, I'm not familiar with 3CX product.  I'm more on Asterisk/FreePBX. 

I'll give this a guess but what Call Group is the phone in?

View solution in original post

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Beginner

It wasn't in a call group but

It wasn't in a call group but I managed to get it to work... I needed to assign a did number to it

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Happy to see it finally works

Happy to see it finally works, Trevor.

Don't stop at 7940/7960.  They are very easy to configure.  It's the 7970, 79X5 that are a b1tch to configure but have better functionality.

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Beginner

I will take your word that

I will take your word that the 7970 and the 79X5 are a b1tch to configure, but I want to test my DID number, can you call 7026236028 please

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Hall of Fame Community Legend

I forgot to mention that

I forgot to mention that aside from the better functionality, once the configuration of the 7970 & 79X5 is "perfected" the configuration can become a template for other Cisco phone models (other than 7940/7960).

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Beginner

I am now facing a new problem

I am now facing a new problem, I am trying to add a ring tone called Batman.raw but it doesn't seem to want to add the ring tone to the ring type menu in settings.

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