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Beginner

cisco ip phone 8865 conference and call park and callback keys are not working

Hello support,

I am facing an issue with cisco  ip phone 8865, how to enable these features,i got error like unable to make conference.please do the needful.should i enable on phone template if yes please suggest me.Thanks in advance

Regards

Swamy HK

IPBRICK

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Cisco Employee

Hi

see below

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01011.html

Feature Buttons and Softkeys

The following table provides information about features that are available on softkeys, features that are available on dedicated feature buttons, and features that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.

For information about configuring programmable feature buttons, see Phone Button Templates.

Table 1 Features and Corresponding Buttons and Softkey

Feature name

Dedicated feature button

Programmable feature button

Softkey

Alert Calls

X

All Calls

X

Answer

X

X

cBarge

X

Call Back

X

X

Call Forward All

X

Call Park

X

X

Call Park Line Status

X

Call Pickup (Pick Up)

X

X

Call Pickup Line Status

X

Conference

X

X

Divert

X

Do Not Disturb

X

X

Group Pickup (Group Pick Up)

X

X

Hold

X

X

Hunt Groups

X

Intercom

X

Malicious Call Identification (MCID)

X

X

Meet Me

X

X

Mobile Connect (Mobility)

X

X

Mute

X

Other Pickup

X

X

PLK Support for Queue Status

X

Privacy

X

Queue Status

 

X

 

Quality Reporting Tool (QRT)

X

X

Record

X

Redial

X

X

Speed Dial

X

Speed Dial Line Status

X

Support for Hold Button on USB Headsets

X

Transfer

X

X

Phone Feature Configuration

You can set up phones to have a variety of features, based on the needs of your users. You can apply features to all phones, a group of phones, or to individual phones.

When you set up features, the Cisco Unified Communications Manager Administration window displays information that is applicable to all phones and information that is applicable to the phone model. The information that is specific to the phone model is in the Product Specific Configuration Layout area of the window.

For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation.

(Rate if it helps)

JB

View solution in original post

Highlighted
Hall of Fame Cisco Employee

Not sure if you cannot configure the softkeys, or if you cannot use those features.

If you want to configure the sofkeys, make sure you have configured the phone to use softkey templates and then configure as desired.

If it's a problem with the features, what has been configured? and what troubleshooting has been done so far?

HTH

java

if this helps, please rate

View solution in original post

8 REPLIES 8
Highlighted
Cisco Employee

Hi

see below

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01011.html

Feature Buttons and Softkeys

The following table provides information about features that are available on softkeys, features that are available on dedicated feature buttons, and features that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.

For information about configuring programmable feature buttons, see Phone Button Templates.

Table 1 Features and Corresponding Buttons and Softkey

Feature name

Dedicated feature button

Programmable feature button

Softkey

Alert Calls

X

All Calls

X

Answer

X

X

cBarge

X

Call Back

X

X

Call Forward All

X

Call Park

X

X

Call Park Line Status

X

Call Pickup (Pick Up)

X

X

Call Pickup Line Status

X

Conference

X

X

Divert

X

Do Not Disturb

X

X

Group Pickup (Group Pick Up)

X

X

Hold

X

X

Hunt Groups

X

Intercom

X

Malicious Call Identification (MCID)

X

X

Meet Me

X

X

Mobile Connect (Mobility)

X

X

Mute

X

Other Pickup

X

X

PLK Support for Queue Status

X

Privacy

X

Queue Status

 

X

 

Quality Reporting Tool (QRT)

X

X

Record

X

Redial

X

X

Speed Dial

X

Speed Dial Line Status

X

Support for Hold Button on USB Headsets

X

Transfer

X

X

Phone Feature Configuration

You can set up phones to have a variety of features, based on the needs of your users. You can apply features to all phones, a group of phones, or to individual phones.

When you set up features, the Cisco Unified Communications Manager Administration window displays information that is applicable to all phones and information that is applicable to the phone model. The information that is specific to the phone model is in the Product Specific Configuration Layout area of the window.

For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation.

(Rate if it helps)

JB

View solution in original post

Highlighted

Hi

When i tried to make a conference call using dedicated button it is showing error like unable to complete conference

Testing Scenario

1.call from extension A to extension  B (active lines)

2 press dedicated conference key in hardphone  to make call to another extension  number

3.extension B is in hold now

4.now it is showing option conference in dispaly so press conference

5.error unable to complete conference

so please educate me what to next???? i am using SEPMAC.XML template as well

Highlighted

Hi

this is SEPMAC xml file may i need to change  anything  here ????

device>
<deviceProtocol>SIP</deviceProtocol>
<sshUserId>admin</sshUserId>
<sshPassword>password</sshPassword>
<devicePool>
<dateTimeSetting>
<dateTemplate>D.M.Y</dateTemplate>
<timeZone></timeZone>
<olsonTimeZone>Europe/Berlin</olsonTimeZone>
<ntps>
<ntp>
<name>10.10.48.5</name>
<ntpMode>Unicast</ntpMode>
</ntp>
</ntps>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
</ports>
<processNodeName>10.10.48.5</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<sipProfile>
<sipProxies>
<backupProxy></backupProxy>
<backupProxyPort>5060</backupProxyPort>
<emergencyProxy></emergencyProxy>
<emergencyProxyPort></emergencyProxyPort>
<outboundProxy></outboundProxy>
<outboundProxyPort></outboundProxyPort>
<registerWithProxy>true</registerWithProxy>
</sipProxies>
<sipCallFeatures>
<cnfJoinEnabled>true</cnfJoinEnabled>
<callForwardURI>x-serviceuri-cfwdall</callForwardURI>
<callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
<callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
<callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
<meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
<abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
<rfc2543Hold>false</rfc2543Hold>
<callHoldRingback>2<localCfwdEnable>true</localCfwdEnable>
<semiAttendedTransfer>true</semiAttendedTransfer>
<anonymousCallBlock>2</anonymousCallBlock>
<callerIdBlocking>2</callerIdBlocking>
<dndControl>0</dndControl>
<remoteCcEnable>true</remoteCcEnable>
</sipCallFeatures>
<sipStack>
<sipInviteRetx>6</sipInviteRetx>
<sipRetx>10</sipRetx>
<timerInviteExpires>180</timerInviteExpires>
<timerRegisterExpires>3600</timerRegisterExpires>
<timerRegisterDelta>5</timerRegisterDelta>
<timerKeepAliveExpires>120</timerKeepAliveExpires>
<timerSubscribeExpires>120</timerSubscribeExpires>
<timerSubscribeDelta>5</timerSubscribeDelta>
<timerT1>500</timerT1>
<timerT2>4000</timerT2>
<maxRedirects>70</maxRedirects>
<remotePartyID>false</remotePartyID>
<userInfo>None</userInfo>
</sipStack>
<autoAnswerTimer>1</autoAnswerTimer>
<autoAnswerAltBehavior>false</autoAnswerAltBehavior>
<autoAnswerOverride>true</autoAnswerOverride>
<transferOnhookEnabled>false</transferOnhookEnabled>
<enableVad>false</enableVad>
<dtmfAvtPayload>101</dtmfAvtPayload>
<dtmfDbLevel>3</dtmfDbLevel>
<dtmfOutofBand>avt</dtmfOutofBand>
<alwaysUsePrimeLine>false</alwaysUsePrimeLine>
<alwaysUsePrimeLineVoiceMail>false</alwaysUsePrimeLineVoiceMail>
<showCallHistoryForSelectedLine>1</showCallHistoryForSelectedLine>
<phoneLabel>302044</phoneLabel>
<stutterMsgWaiting>1</stutterMsgWaiting>
<callStats>false</callStats>
<silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
<disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>
<sipLines>
<line button="1">
<featureID>9</featureID>
<featureLabel>302044</featureLabel>
<proxy>10.10.48.5</proxy>
<port>5060</port>
<name>302044</name>
<displayName>302044</displayName>
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
</callHoldRingback> <callWaiting>3</callWaiting>
<authName>302044</authName>
<authPassword>123456</authPassword>
<sharedLine>false</sharedLine>
<messageWaitingLampPolicy>1</messageWaitingLampPolicy>
<messagesNumber>*97</messagesNumber>
<ringSettingIdle>4</ringSettingIdle>
<ringSettingActive>5</ringSettingActive>
<contact>302044</contact>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>false</callerNumber>
<redirectedNumber>false</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
<line button="2">
<featureID>134</featureID>
<featureLabel>Call Back</featureLabel>
</line>
</sipLines>
<voipControlPort>5060</voipControlPort>
<startMediaPort>16348</startMediaPort>
<stopMediaPort>32766</stopMediaPort>
<dscpForAudio>184</dscpForAudio>
<ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
<dialTemplate>dialplan.xml</dialTemplate>
</sipProfile>
</sipProfile>
<commonProfile>
<phonePassword></phonePassword>
<backgroundImageAccess>true</backgroundImageAccess>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<loadInformation>sip8845_65.11-7-1-17</loadInformation>
<vendorConfig>
<disableSpeaker>false</disableSpeaker>
<disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
<pcPort>0</pcPort>
<settingsAccess>1</settingsAccess>
<garp>0</garp>
<voiceVlanAccess>0</voiceVlanAccess>
<videoCapability>0</videoCapability>
<ciscoCamera>0</ciscoCamera>
<autoSelectLineEnable>0</autoSelectLineEnable>
<webAccess>1</webAccess>
<daysDisplayNotActive>1,2,3,4,5,6,7</daysDisplayNotActive>
<displayOnTime>00:00</displayOnTime>
<displayOnDuration>00:00</displayOnDuration>
  <displayIdleTimeout>00:00</displayIdleTimeout>
<spanToPCPort>1</spanToPCPort>
<loggingDisplay>1</loggingDisplay>
<loadServer></loadServer>
</vendorConfig>
<userLocale>
<name></name>
<uid></uid>
<langCode>Germany</langCode>
<version>1.0.0.0-1</version>
<winCharSet>iso-8859-1</winCharSet>
</userLocale>
<networkLocale></networkLocale>
<networkLocaleInfo>
<name></name>
<uid></uid>
<version>1.0.0.0-1</version>
</networkLocaleInfo>
<deviceSecurityMode>1</deviceSecurityMode>
<authenticationURL></authenticationURL>
<directoryURL></directoryURL>
<servicesURL></servicesURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
<transportLayerProtocol>2</transportLayerProtocol>
<capfAuthMode>0</capfAuthMode>
<capfList>
<capf>
<phonePort>3804</phonePort>
</capf>
</capfList>
<certHash></certHash>
<encrConfig>false</encrConfig>
</device>

Highlighted

Hi

Any Updates

Regards

Swamy HK

Highlighted
Hall of Fame Cisco Employee

This has nothing to do with the .xml config file, this has to be configured in your CUCM server.

If you're using a 3rd party call control, that would depend on whether that server offers conferencing or not.

HTH

java

if this helps, please rate
Highlighted

Hello Jaime,

Yes i am using 3rd party call control server asterisk but when i tried conferencing from other phones those connected to same  server  it is working fine but through cisco phone it doesn't supporting.

Regards

Swamy HK

Highlighted
Hall of Fame Cisco Employee

Not sure if you cannot configure the softkeys, or if you cannot use those features.

If you want to configure the sofkeys, make sure you have configured the phone to use softkey templates and then configure as desired.

If it's a problem with the features, what has been configured? and what troubleshooting has been done so far?

HTH

java

if this helps, please rate

View solution in original post

Highlighted

Hi experts

 

I have a concern, how many phones can you join a conference call, is there a limit per phone model?

 

Regards

 

Carlos P.