cisco ip phone 9951 not detected

[abd88elhak]

Hi
i have two cisco ip phones 9951 and i would like to activate vidéo call between them
i configured the tw phones on cucm 10.5
when i go to  phone  application + accessoires  i don't find cisco unified camera displayed 

how can i fix this issue

please find on the attached file the config of phones on cucm

[Jaime Valencia]

If you go to the actual phone, can you see the camera listed in accessories??

Are you supplying enough energy to the phone to power up the camera??

[abd88elhak]

hi

thank you for your answer

the camera still not dispalyed on accessories

the phone is powerd via switch HP POE

[Eike Scholz-Janotte]

do you use the cisco camera or did you attach a third party USB cam?

Eike
 

[Aman Soi]

please check the link if it helps

https://supportforums.cisco.com/discussion/11593986/cisco-9971phone-unified-camera-not-wokring

rgeds,

aman