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Replies

Cisco IP phone SIP 7821 couldn't register on Cisco Router CME 2911

ammar taha
Beginner
Beginner

Dears,

The new Installation of Cisco Phone Sip 7821 and couldn't install , the following Dubage and Show run out put:

*Oct 19 11:58:47.715: TFTP: Looking for CTLSEP9C57ADB4B62F.tlv
*Oct 19 11:58:48.503: TFTP: Looking for ITLSEP9C57ADB4B62F.tlv
*Oct 19 11:58:49.327: TFTP: Looking for ITLFile9C57ADB4B62F.tlv
*Oct 19 11:58:50.195: TFTP: Looking for SEP.cnf9C57ADB4B62F.xml
*Oct 19 11:58:51.087: TFTP: Looking for XMLDefault9C57ADB4B62F.cnf.xml
*Oct 19 11:58:52.979: TFTP: Looking for SEP.cnf.xml
*Oct 19 11:58:53.891: TFTP: Looking for XMLDefault9C57ADB4B62F.cnf.xml
ANK-IT-CME#
*Oct 19 11:58:55.155: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:


Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.33:5060;branch=z9hG4bK21d63dce
From: "" <sip:@10.10.39.33>;tag=9c57adb4b62f02c14c502a71-18cfb304
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b62f02c1-5935c2e9-2a9c3302@10.10.39.33
Date: Thu, 23 Apr 2015 20:58:58 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:@10.10.39.33:5060;transport=udp>
Require: norefersub
Referred-By: "" <sip:@10.10.39.33>
Refer-To: cid:7fb7c6ea@10.10.39.33
Content-Id: <7fb7c6ea@10.10.39.33>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 506
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceTLInfo">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B62F</String>
<String name="IPv4Address">10.10.39.33</String>
<String name="IPv6Address"></String>
<String name="CTL_Signature">Not Installed</String>
<String name="CTL_TFTP_Server">N/A</String>
<String name="ITL_Signature">Not Installed</String>
<String name="ITL_TFTP_Server">N/A</String>
<String name="StatusCode">6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 19 12:00:51.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request

Show Run:

voice service voip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
!
!
voice register pool-type 7800
xml-config maxNumCalls 4
xml-config busyTrigger 2
phoneload-support
reference-pooltype 7821
!
voice register global
mode cme
source-address 192.168.200.6 port 5060
max-dn 100
max-pool 50
load 7821 sip78xx.10-1-1SR1-4
tftp-path flash:
create profile sync 0000028350175903
!
voice register dn 1
number 7015
allow watch
name BackOffice
!
voice register pool 1
busy-trigger-per-button 2
id mac 9C57.ADB4.B4DE
type 7821
number 1 dn 1
username IT password 12345
codec g711ulaw
!
!
!
!
!
license udi pid CISCO2911/K9 sn FGL2015124V
hw-module pvdm 0/0
!
!
!
username cisco password 7 124D174154412C130A
!
redundancy
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description connected to ANK-IT-CoreSwitch
ip address 192.168.200.6 255.255.255.252
ip virtual-reassembly in
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
ip virtual-reassembly in
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
ip virtual-reassembly in
duplex auto
speed auto
!
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
ip route 0.0.0.0 0.0.0.0 192.168.200.5
!
!
!
tftp-server flash:kern78xx.10-1-1-9.sbn
tftp-server flash:rootfs78xx.10-1-1-9.sbn
tftp-server flash:sboot78xx.10-1-1-9.sbn
tftp-server flash:sip78xx.10-1-1-9.loads
!
control-plane
!
!

mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!

1 Accepted Solution

Accepted Solutions

Hi,

The phone is trying to register with dn 7015 while its config is using 6000.

I think its using cached config file. Can you try to reset phone config?

Also, can you try to ping the phone from the router using g0/0 as source interface

View solution in original post

11 Replies 11

ammar taha
Beginner
Beginner

Kindly any update ?

I don't see REGISTER messages. Also, I don't see tftp requested for same phone mac configured.

Please share show run and debug ccsip mess

Dears,

Kindly the following Show run and Debug

!
voice service voip
ip address trusted list
ipv4 192.168.200.6
ipv4 192.168.200.6 255.255.255.255
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0
registrar server
!
!
voice register pool-type 7800
xml-config maxNumCalls 4
xml-config busyTrigger 2
xml-config custom sshAccess 0
phoneload-support
num-lines 2
reference-pooltype 6921
!
voice register global
mode cme
source-address 192.168.200.6 port 5060
max-dn 100
max-pool 55
load 7821 sip78xx.10-1-1SR1-4
authenticate register
tftp-path flash:
create profile sync 0003928041422731
!
voice register dn 1
number 6000
name BackOffice
label BackOffice
!
voice register dn 2
number 6001
name IT
label IT
!
voice register pool 1
busy-trigger-per-button 2
id mac 9C57.ADB4.B4DE
type 7821
number 1 dn 1
dtmf-relay rtp-nte
username abc password 12345
codec g711ulaw
!
voice register pool 2
busy-trigger-per-button 2
id mac 9C57.ADB4.B62F
type 7821
number 1 dn 2
dtmf-relay rtp-nte
username IT password 12345
codec g711ulaw
!
!
!
!
!
license udi pid CISCO2911/K9 sn FGL2015124V
license boot module c2900 technology-package datak9
hw-module pvdm 0/0
!
!
!
username cisco password 7 124D174154412C130A
!
redundancy
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description connected to ANK-IT-CoreSwitch
ip address 192.168.200.6 255.255.255.252
ip virtual-reassembly in
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
ip virtual-reassembly in
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
ip virtual-reassembly in
duplex auto
speed auto
!
!
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
ip route 0.0.0.0 0.0.0.0 192.168.200.5
!
!
!
tftp-server flash:kern2.78xx.11-0-1-11.sbn
tftp-server flash:kern78xx.11-0-1-11.sbn
tftp-server flash:rootfs2.78xx.11-0-1-11.sbn
tftp-server flash:rootfs78xx.11-0-1-11.sbn
tftp-server flash:sboot2.78xx.11-0-1-11.sbn
tftp-server flash:sboot78xx.11-0-1-11.sbn
tftp-server flash:sip78xx.11-0-1-11.loads
!
control-plane
!
!
!
!
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
!
!
!
gatekeeper
shutdown
!
!
telephony-service
max-ephones 55
max-dn 100
ip source-address 192.168.200.6 port 2000
auto assign 4 to 6
auto assign 1 to 60
cnf-file location flash:
cnf-file perphone
time-zone 31
max-conferences 6 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00

Debug

*Oct 20 09:59:54.743: TFTP: Looking for CTLSEP9C57ADB4B4DE.tlv
*Oct 20 09:59:55.535: TFTP: Looking for ITLSEP9C57ADB4B4DE.tlv
*Oct 20 09:59:56.319: TFTP: Looking for ITLFile.tlv
*Oct 20 09:59:57.351: TFTP: Looking for SEP9C57ADB4B4DE.cnf.xml
*Oct 20 09:59:57.351: TFTP: Opened flash:/its/SEP9C57ADB4B4DE.cnf.xml, fd 10, size 4773 for process 62
*Oct 20 09:59:57.363: TFTP: Finished flash:/its/SEP9C57ADB4B4DE.cnf.xml, time 00:00:00 for process 62
*Oct 20 10:00:05.311: TFTP: Looking for SIP_English_United_States/sp-sip.jar
*Oct 20 10:00:06.663: TFTP: Looking for United_States/g3-tones.xml
*Oct 20 10:00:07.395: TFTP: Looking for sip78xx.10-1-1SR1-4.loads
*Oct 20 10:00:07.751: TFTP: Looking for softkeyDefault_kpml.xml
*Oct 20 10:00:07.751: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 10, size 4748 for process 62
*Oct 20 10:00:07.763: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 62
*Oct 20 10:00:08.691: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK29946a40
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de000279950e89-7cd60244
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b4de0002-6743f714-23cdd6e7@10.10.39.41
Date: Wed, 19 Oct 2016 11:29:05 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:8F90-B36@10.10.39.41:5060;transport=udp>
Require: norefersub
Referred-By: "BackOffice" <sip:7015@10.10.39.41>
Refer-To: cid:45520009@10.10.39.41
Content-Id: <45520009@10.10.39.41>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 506
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceTLInfo">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B4DE</String>
<String name="IPv4Address">10.10.39.41</String>
<String name="IPv6Address"></String>
<String name="CTL_Signature">Not Installed</String>
<String name="CTL_TFTP_Server">N/A</String>
<String name="ITL_Signature">Not Installed</String>
<String name="ITL_TFTP_Server">N/A</String>
<String name="StatusCode">6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 10:00:08.691: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK29946a40
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de000279950e89-7cd60244
To: <sip:192.168.200.6>;tag=39B8EC-415
Date: Thu, 20 Oct 2016 10:00:08 GMT
Call-ID: 9c57adb4-b4de0002-6743f714-23cdd6e7@10.10.39.41
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>


*Oct 20 10:00:08.695: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK7d6a9296
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de0003676b1696-0b1887a2
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b4de0003-08e6121e-6f98a36a@10.10.39.41
Date: Wed, 19 Oct 2016 11:29:05 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:8F90-B36@10.10.39.41:5060;transport=udp>
Require: norefersub
Referred-By: "BackOffice" <sip:7015@10.10.39.41>
Refer-To: cid:445ad32f@10.10.39.41
Content-Id: <445ad32f@10.10.39.41>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 398
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceImageDownloadStart">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B4DE</String>
<String name="IPv4Address">10.10.39.41</String>
<String name="IPv6Address"></String>
<String name="Active">sip78xx.10-3-1-12</String>
<String name="RequestedLoadId">sip78xx.10-1-1SR1-4</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 10:00:08.695: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK7d6a9296
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de0003676b1696-0b1887a2
To: <sip:192.168.200.6>;tag=39B8F0-DAA
Date: Thu, 20 Oct 2016 10:00:08 GMT
Call-ID: 9c57adb4-b4de0003-08e6121e-6f98a36a@10.10.39.41
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>


*Oct 20 10:00:08.699: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK3be057fd
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de000468fb2645-3fd1998a
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b4de0004-28088669-583d73ec@10.10.39.41
Date: Wed, 19 Oct 2016 11:29:05 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:8F90-B36@10.10.39.41:5060;transport=udp>
Require: norefersub
Referred-By: "BackOffice" <sip:7015@10.10.39.41>
Refer-To: cid:16222a59@10.10.39.41
Content-Id: <16222a59@10.10.39.41>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1428
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B4DE</String>
<String name="DeviceIPv4Address">10.10.39.41/24</String>
<String name="IPv4DefaultGateway">10.10.39.1</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-7821</String>
<String name="NeighborIPv4Address">10.10.39.42</String>
<String name="NeighborIPv6Address"></String>
<String name="NeighborDeviceID"></String>
<String name="NeighborPortID"></String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">3</Enum>
<Enum name="TFTPCfgStatus">1</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<Enum name="DNSv6StatusUnifiedCM1">0</Enum>
<Enum name="DNSv6StatusUnifiedCM2">0</Enum>
<Enum name="DNSv6StatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN"></String>
<String name="UnifiedCMIPAddress">192.168.200.6</String>
<String name="LocalPort">0</String>
<String name="TimeStamp">1476869189271</String>
<Enum name="ReasonForOutOfService">24</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:192.168.200.6 SIP/2.0 Cseq:101 REGISTER CallId:9c57adb4-b4de0003-361c6978-222826d4@10.10.39.41</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 10:00:08.699: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK3be057fd
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de000468fb2645-3fd1998a
To: <sip:192.168.200.6>;tag=39B8F4-C10
Date: Thu, 20 Oct 2016 10:00:08 GMT
Call-ID: 9c57adb4-b4de0004-28088669-583d73ec@10.10.39.41
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>


*Oct 20 10:00:08.719: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK1a34f13b
From: <sip:7015@192.168.200.6>;tag=9c57adb4b4de000502826bed-70724f95
To: <sip:7015@192.168.200.6>
Call-ID: 9c57adb4-b4de0002-4cf2959a-4ed2b55f@10.10.39.41
Max-Forwards: 70
Date: Wed, 19 Oct 2016 11:29:05 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP7821/10.3.1
Contact: <sip:8F90-B36@10.10.39.41:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-9c57adb4b4de>";+u.sip!devicename.ccm.cisco.com="SEP9C57ADB4B4DE";+u.sip!model.ccm.cisco.com="621"
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEP9C57ADB4B4DE ActiveLoad=sip78xx.10-3-1-12.loads InactiveLoad= Last=phone-reg-rej"
Expires: 3600


*Oct 20 10:00:08.723: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 503 Service Unavailable - registrar unavail or not enabled
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK1a34f13b
From: <sip:7015@192.168.200.6>;tag=9c57adb4b4de000502826bed-70724f95
To: <sip:7015@192.168.200.6>;tag=39B908-B14
Date: Thu, 20 Oct 2016 10:00:08 GMT
Call-ID: 9c57adb4-b4de0002-4cf2959a-4ed2b55f@10.10.39.41
Server: Cisco-SIPGateway/IOS-15.5.1.T2
Warning: 399 192.168.200.6 "Registrar is not enabled"
CSeq: 101 REGISTER
Warning: 399 192.168.200.6 "Registrar is not enabled"
Content-Length: 0


*Oct 20 10:00:08.723: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK0936f3e8
From: <sip:700@192.168.200.6>;tag=9c57adb4b4de000675678746-55878023
To: <sip:700@192.168.200.6>
Call-ID: 9c57adb4-b4de0003-025b3319-42df13aa@10.10.39.41
Max-Forwards: 70
Date: Wed, 19 Oct 2016 11:29:05 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP7821/10.3.1
Contact: <sip:8F90-CB1@10.10.39.41:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-9c57adb4b4de>";+u.sip!devicename.ccm.cisco.com="SEP9C57ADB4B4DE";+u.sip!model.ccm.cisco.com="621"
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Content-Length: 0
Expires: 3600


*Oct 20 10:00:08.727: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 503 Service Unavailable - registrar unavail or not enabled
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK0936f3e8
From: <sip:700@192.168.200.6>;tag=9c57adb4b4de000675678746-55878023
To: <sip:700@192.168.200.6>;tag=39B90C-1855
Date: Thu, 20 Oct 2016 10:00:08 GMT
Call-ID: 9c57adb4-b4de0003-025b3319-42df13aa@10.10.39.41
Server: Cisco-SIPGateway/IOS-15.5.1.T2
Warning: 399 192.168.200.6 "Registrar is not enabled"
CSeq: 101 REGISTER
Warning: 399 192.168.200.6 "Registrar is not enabled"
Content-Length: 0


*Oct 20 10:00:10.427: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK0ab805c9
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de000769f3620d-23740eb5
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b4de0005-49b22d5b-66c96451@10.10.39.41
Date: Wed, 19 Oct 2016 11:29:07 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:8F90-B36@10.10.39.41:5060;transport=udp>
Require: norefersub
Referred-By: "BackOffice" <sip:7015@10.10.39.41>
Refer-To: cid:6d800442@10.10.39.41
Content-Id: <6d800442@10.10.39.41>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 542
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceImageDownloadFailure">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B4DE</String>
<String name="IPv4Address">10.10.39.41</String>
<String name="IPv6Address"></String>
<Enum name="Method">3</Enum>
<Enum name="FailureReason">2</Enum>
<String name="Active">sip78xx.10-3-1-12</String>
<String name="Inactive"> </String>
<String name="FailedLoadId">sip78xx.10-1-1SR1-4</String>
<String name="Server">192.168.200.6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 10:00:10.427: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.41:5060;branch=z9hG4bK0ab805c9
From: "BackOffice" <sip:7015@10.10.39.41>;tag=9c57adb4b4de000769f3620d-23740eb5
To: <sip:192.168.200.6>;tag=39BFB4-202D
Date: Thu, 20 Oct 2016 10:00:10 GMT
Call-ID: 9c57adb4-b4de0005-49b22d5b-66c96451@10.10.39.41
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>

Hi,

The phone is trying to register with dn 7015 while its config is using 6000.

I think its using cached config file. Can you try to reset phone config?

Also, can you try to ping the phone from the router using g0/0 as source interface

Dear Mohammed,

I pres on correct answer by mistakeو  :)

I can Ping from router but still the phone is couldn't register,

Any help please?

Dears,

the message on Phone 7821 is appear "Unprovisioned" 

Regards,

This what I said. Your phoneis trying to register using extension 7015 which doesn't exist. Instead your config is using 6000.

Then I asked u to perform config rest on the phone to ckear cached config

I made the reset and Kindly ,the following Debug:

*Oct 20 16:46:03.567: TFTP: Looking for CTLSEP9C57ADB4B601.tlv
*Oct 20 16:46:04.367: TFTP: Looking for ITLSEP9C57ADB4B601.tlv
*Oct 20 16:46:05.163: TFTP: Looking for ITLFile.tlv
*Oct 20 16:46:06.163: TFTP: Looking for SEP9C57ADB4B601.cnf.xml
*Oct 20 16:46:07.079: TFTP: Looking for XMLDefault.cnf.xml
*Oct 20 16:46:07.079: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3453 for process 133
*Oct 20 16:46:07.087: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 133
*Oct 20 16:46:08.803: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK01a914c4
From: "" <sip:@10.10.39.59>;tag=9c57adb4b601000277f10358-1e383f51
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b6010002-4ad2e6f6-5a5835c3@10.10.39.59
Date: Thu, 23 Apr 2015 17:05:40 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:@10.10.39.59:5060;transport=udp>
Require: norefersub
Referred-By: "" <sip:@10.10.39.59>
Refer-To: cid:1de1f3a8@10.10.39.59
Content-Id: <1de1f3a8@10.10.39.59>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 506
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceTLInfo">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B601</String>
<String name="IPv4Address">10.10.39.59</String>
<String name="IPv6Address"></String>
<String name="CTL_Signature">Not Installed</String>
<String name="CTL_TFTP_Server">N/A</String>
<String name="ITL_Signature">Not Installed</String>
<String name="ITL_TFTP_Server">N/A</String>
<String name="StatusCode">6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 16:46:08.803: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK01a914c4
From: "" <sip:@10.10.39.59>;tag=9c57adb4b601000277f10358-1e383f51
To: <sip:192.168.200.6>;tag=1E70EC-147
Date: Thu, 20 Oct 2016 16:46:08 GMT
Call-ID: 9c57adb4-b6010002-4ad2e6f6-5a5835c3@10.10.39.59
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>


*Oct 20 16:46:09.735: TFTP: Looking for SEP9C57ADB4B601.cnf.xml
*Oct 20 16:46:10.647: TFTP: Looking for XMLDefault.cnf.xml
*Oct 20 16:46:10.651: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3453 for process 133
*Oct 20 16:46:10.655: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 133

ANK-IT-CME#
Translating "time-a.nist.gov"

*Oct 20 16:46:43.551: TFTP: Looking for CTLSEP9C57ADB4B601.tlv
*Oct 20 16:46:44.347: TFTP: Looking for ITLSEP9C57ADB4B601.tlv
*Oct 20 16:46:45.147: TFTP: Looking for ITLFile.tlv
*Oct 20 16:46:45.983: TFTP: Looking for SEP9C57ADB4B601.cnf.xml
*Oct 20 16:46:46.867: TFTP: Looking for XMLDefault.cnf.xml
*Oct 20 16:46:46.867: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3453 for process 133
*Oct 20 16:46:46.875: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 133
*Oct 20 16:46:48.207: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK3c808144
From: "" <sip:@10.10.39.59>;tag=9c57adb4b60100036345ac80-690c7980
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b6010003-7c85a627-54b319df@10.10.39.59
Date: Thu, 23 Apr 2015 17:06:20 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:@10.10.39.59:5060;transport=udp>
Require: norefersub
Referred-By: "" <sip:@10.10.39.59>
Refer-To: cid:4291d249@10.10.39.59
Content-Id: <4291d249@10.10.39.59>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 506
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceTLInfo">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B601</String>
<String name="IPv4Address">10.10.39.59</String>
<String name="IPv6Address"></String>
<String name="CTL_Signature">Not Installed</String>
<String name="CTL_TFTP_Server">N/A</String>
<String name="ITL_Signature">Not Installed</String>
<String name="ITL_TFTP_Server">N/A</String>
<String name="StatusCode">6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 16:46:48.211: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK3c808144
From: "" <sip:@10.10.39.59>;tag=9c57adb4b60100036345ac80-690c7980
To: <sip:192.168.200.6>;tag=1F0ADC-255A
Date: Thu, 20 Oct 2016 16:46:48 GMT
Call-ID: 9c57adb4-b6010003-7c85a627-54b319df@10.10.39.59
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>


*Oct 20 16:47:19.415: TFTP: Looking for CTLSEP9C57ADB4B601.tlv
*Oct 20 16:47:20.195: TFTP: Looking for ITLSEP9C57ADB4B601.tlv
*Oct 20 16:47:20.991: TFTP: Looking for ITLFile.tlv
*Oct 20 16:47:21.839: TFTP: Looking for SEP9C57ADB4B601.cnf.xml
*Oct 20 16:47:22.891: TFTP: Looking for XMLDefault.cnf.xml
*Oct 20 16:47:22.891: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3453 for process 133
*Oct 20 16:47:22.899: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 133
*Oct 20 16:47:24.943: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK182e841b
From: "" <sip:@10.10.39.59>;tag=9c57adb4b60100047963f4cb-5e5019a1
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b6010004-58151a4d-2df7a77b@10.10.39.59
Date: Thu, 23 Apr 2015 17:06:56 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:@10.10.39.59:5060;transport=udp>
Require: norefersub
Referred-By: "" <sip:@10.10.39.59>
Refer-To: cid:303414db@10.10.39.59
Content-Id: <303414db@10.10.39.59>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 506
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceTLInfo">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B601</String>
<String name="IPv4Address">10.10.39.59</String>
<String name="IPv6Address"></String>
<String name="CTL_Signature">Not Installed</String>
<String name="CTL_TFTP_Server">N/A</String>
<String name="ITL_Signature">Not Installed</String>
<String name="ITL_TFTP_Server">N/A</String>
<String name="StatusCode">6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 16:47:24.947: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK182e841b
From: "" <sip:@10.10.39.59>;tag=9c57adb4b60100047963f4cb-5e5019a1
To: <sip:192.168.200.6>;tag=1F9A5C-1D36
Date: Thu, 20 Oct 2016 16:47:24 GMT
Call-ID: 9c57adb4-b6010004-58151a4d-2df7a77b@10.10.39.59
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>


*Oct 20 16:47:55.767: TFTP: Looking for CTLSEP9C57ADB4B601.tlv
*Oct 20 16:47:56.555: TFTP: Looking for ITLSEP9C57ADB4B601.tlv
*Oct 20 16:47:57.359: TFTP: Looking for ITLFile.tlv
*Oct 20 16:47:58.203: TFTP: Looking for SEP9C57ADB4B601.cnf.xml
*Oct 20 16:47:59.083: TFTP: Looking for XMLDefault.cnf.xml
*Oct 20 16:47:59.083: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3453 for process 133
*Oct 20 16:47:59.091: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 133
*Oct 20 16:48:00.447: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:192.168.200.6 SIP/2.0
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK68ac870f
From: "" <sip:@10.10.39.59>;tag=9c57adb4b60100051752a447-2991c2c8
To: <sip:192.168.200.6>
Call-ID: 9c57adb4-b6010005-758c95e2-14d143c7@10.10.39.59
Date: Thu, 23 Apr 2015 17:07:32 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7821/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:@10.10.39.59:5060;transport=udp>
Require: norefersub
Referred-By: "" <sip:@10.10.39.59>
Refer-To: cid:19ed5545@10.10.39.59
Content-Id: <19ed5545@10.10.39.59>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 506
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="DeviceTLInfo">
<ParameterList>
<String name="DeviceName">SEP9C57ADB4B601</String>
<String name="IPv4Address">10.10.39.59</String>
<String name="IPv6Address"></String>
<String name="CTL_Signature">Not Installed</String>
<String name="CTL_TFTP_Server">N/A</String>
<String name="ITL_Signature">Not Installed</String>
<String name="ITL_TFTP_Server">N/A</String>
<String name="StatusCode">6</String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 20 16:48:00.447: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 10.10.39.59:5060;branch=z9hG4bK68ac870f
From: "" <sip:@10.10.39.59>;tag=9c57adb4b60100051752a447-2991c2c8
To: <sip:192.168.200.6>;tag=202508-2633
Date: Thu, 20 Oct 2016 16:48:00 GMT
Call-ID: 9c57adb4-b6010005-758c95e2-14d143c7@10.10.39.59
Server: Cisco-SIPGateway/IOS-15.5.1.T2
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:192.168.200.6:5060>

Hi All,

I have similar issue with a CP 7841 sip phone on CUCME ver 10.5 on c2900-universalk9-mz.SPA.154-3.M3.bin.

The phones would not register. When i attempt to login to the settings of the phone, I get XML Error [4]: Parse Error.

Below is the Debug messages.

*Oct 27 17:53:26.679: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PLq4PLq4^@-^^@-^254.10 SIP/2.0
Via: SIP/2.0/UDP 10.75.13.142:5060;branch=z9hG4bK44971ea1
From: "kbondze" <sip:4412@10.75.13.142>;tag=80e86f2276cb00035c0de3bc-75e62356
To: <sip:10.75.254.10>
Call-ID: 80e86f22-76cb0003-0719da8f-06b18f34@10.75.13.142
Date: Thu, 23 Jul 2015 00:27:06 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP7841/10.3.1
Expires: 10
Max-Forwards: 70
Contact: <sip:9BD8D68-CA6@10.75.13.142:5060;transport=udp>
Require: norefersub
Referred-By: "meeeee" <sip:4412@10.75.13.142>
Refer-To: cid:688a9890@10.75.13.142
Content-Id: <688a9890@10.75.13.142>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1456
Content.n.o>: appl ..@.p4@.p4........m+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEP80E86F2276CB</String>
<String name="DeviceIPv4Address">10.75.13.142/25</String>
<String name="IPv4DefaultGateway">10.75.13.129</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-7841</String>
<String name="NeighborIPv4Address"></String>
<String name="NeighborIPv6Address"></String>
<String name="NeighborDeviceID">HQ-CNT-ASW-02</String>
<String name="NeighborPortID">GigabitEthernet1/0/22</String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">3</Enum>
<Enum name="TFTPCfgStatus">1</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<Enum name="DNSv6StatusUnifiedCM1">0</Enum>
<Enum name="DNSv6StatusUnifiedCM2">0</Enum>
<Enum name="DNSv6StatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN">130</String>
<String name="UnifiedCMIPAddress">192.168.20.3</String>
<String name="LocalPort">0</String>
<String name="TimeStamp">1437608717442</String>
<Enum name="ReasonForOutOfService">14</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:10.75.254.10 SIP/2.0 Cseq:101 REGISTER CallId:80e86f22-76cb0002-7b7eb206-5b6ea27b@10.75.13.142</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
*Oct 27 17:53:26.707: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:10.75.254.10 SIP/2.0
Via: SIP/2.0/UDP 10.75.13.142:5060;branch=z9hG4bK6f078d31
From: <sip:4412@10.75.254.10>;tag=80e86f2276cb000424aabf65-56792a30
To: <sip:4412@10.75.254.10>
Call-ID: 80e86f22-76cb0002-5bd3119e-3126aeb9@10.75.13.142
Max-Forwards: 70
Date: Thu, 23 Jul 2015 00:27:06 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP7841/10.3.1
Contact: <sip:9BD8D68-CA6@10.75.13.142:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-80e86f2276cb>";+u.sip!devicename.ccm.cisco.com="SEP80E86F2276CB";+u.sip!model.ccm.cisco.com="622"
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:14 Name=SEP80E86F2276CB ActiveLoad=sip78xx.10-3-1-12.loads InactiveLoad= Last=cm-closed-tcp"
Expires: 3600

Can you please help......

I have similar issue with 7821 sip phone,CME11.6 ,IOS:c2900-universalk9-mz.SPA.156-3.M1.bin

no create profice then create profile more times, stilll get SIP/2.0 400 Bad Request

finally, reboot router, all ok now.

Pasha Teplitsky
Beginner
Beginner

Hi,

It seems we need to isolate the problem.

In order to do that, can you run ping from your CME to the ip address of the phone?

If ping is good, try to run debug ccsip messages along with debug ccsip non-call and look for the register message from the phone.

Let us know what you found.

Pasha

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