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Beginner

cisco ipphone 9951 reset

Good mornig, I've a problem with one 9951 ipphone.

It won't regiater on my cucm 8.6, and  I dont have found a method to reset it to defalut factory,

Can you help me?

Thanks in advance

Giancarlo

7 REPLIES 7
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cisco ipphone 9951 reset

Hi

Is this a new phone? What errors do you see in the status messages?

To factory reset the phone:

From the Administrator Settings menu, unlock phone options, then choose Reset Settings > All Settings

.

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Beginner

Re: cisco ipphone 9951 reset

Hi, I've loaded factory defalut, bur the phone won't register.

in the status  I see the following messages (always the same)


Aggiornamento trust list

Trust list aggiornata

SEPFCFBFB111DF1.cnf.xml

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cisco ipphone 9951 reset

I don't know what language that is, but it looks like the phone cannot download its configuration file from CUCM. Is the TFTP server address set to the CUCM TFTP server? Is the phone configured in CUCM?

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Beginner

cisco ipphone 9951 reset

the language is italian,

the tftp server address is configured on phone and the phone is configured on cucm

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Beginner

cisco ipphone 9951 reset


I think that the problem is the firmware version.

Actually on the phone is loaded the 9.0.3

The CUCM 8.6 Has a 9.2.1.

I think that is necessary load an intermediate release (like 9.1.1)

But the problem is that I don't have access to download it.Can you have this release?

Thanks in advance

Giancarlo

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Frequent Contributor

cisco ipphone 9951 reset

Hi

you need to do

2911POS(config)#voice register global

2911POS(config-register-global)#create profile

and phone will register

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cisco ipphone 9951 reset

It's a CUCM, not a CME

@ gevangelista: you should ask your Cisco partner for download permissions on Cisco.com.