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Cisco Jabber - call quality

Level 1
Level 1

Hello everyone, 


I wonder if you encountered the following issue with the Cisco Jabber.

The desk phones have been removed recently, replaced by Cisco Jabber.
The Jabber account was recently created, compared setup to the working users no difference.
Using wireless, cannot test wired.
No problem with skype for Business.
Experience bad call quality with Cisco Jabber.
Test call was completed. 
Getting much worse after 2-3 minutes.
Issue occur for internal and external calls.
Call statistics added to the attachments.
The call statistics may suggest the latency problem.



Thank you.

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame
Are you using the latest Jabber version 12.1(1)? Opus had quality issues when it was first introduced on both Jabber and desk phones when first introduced.

The latest Jabber version was used.

The issue was caused due to poor network performance over VPN connection. 

The topic can be now marked as closed. 

Thank you.