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Beginner

cisco jabber for android

Dear all,

I configured the Cisco jabber for desktop, iphone and for android.

 Problem is that Cisco jabber for iphone and for android is not working with an error "cannot loacte server"".

CUCM v 9.1.2

Please advise the possible issue and troubleshooting steps.

 

Thanks

5 REPLIES 5
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Hall of Fame Cisco Employee

DNS issues, SRV issues,

DNS issues, SRV issues, connectivity issues would be the first things to check, then to make sure the configuration is as explained in the configuration guide.

HTH

java

if this helps, please rate
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Beginner

 DNS and  connectivity is

 

DNS and  connectivity is fine as jabber for desktop and iphone is working.

I need to add Cop file for the android in CUCM?

Is this the liceses issue?

or may be android phone issue?

Thanks

 

 

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Beginner

When you created the Device

When you created the Device in CUCM, is the Product Type set to "Cisco Dual Mode for Android" and Device Protocol "SIP"?

 

Also the Device Name starting with BOT and a Directory Number is assigned?

Highlighted
Beginner

Yes product type is "Cisco

Yes product type is "Cisco Dual Mode for Android" and Device Protocol "SIP" snd also Device Name starting with BOT and a Directory Number is assigned.

Please find the attached logs from IPhone that is also giving the same error "can not loacte server"

 

Thanks

Highlighted
Beginner

Hi Waqas,You mush install cop

Hi Waqas,

You mush install cop file for the android in CUCM, it should be works after you install cop file.

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