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daleshew517
Beginner

Cisco Jabber for Desktop and Hunt Group

If an end user has a DN assigned to their CSF Device that is part of a hunt group, is there a way to log in and out of the group using the desktop Jabber app?  I couldn't find anything under the settings that relates to this. 

 

Thank you.

Dale Shew

1 ACCEPTED SOLUTION

Accepted Solutions
VON CLAWSON
Participant

Yes, you can add a logout button to Jabber.

Depending on your version of CUCM you will need to update the jabber-config.xml file. In 12.5 you can do it in the GUI. For versions before that you will need to download it and update it. But here are the steps.

  1. Signout of the Jabber app on your PC.
  2. Download the current jabber-config.xml file from your TFTP server – http://(CUCM TFTP):6970/jabber-config.xml
  3. Add the following to the file
    <Policies>
      <EnableCallPickup>true</EnableCallPickup>
      <EnableGroupCallPickup>true</EnableGroupCallPickup>
      <EnableOtherGroupPickup>true</EnableOtherGroupPickup>
      <EnableHuntGroup>true</EnableHuntGroup>
    </Policies>

     
  4. Restart Jabber and signin.
  5. You should now see a Hunt / Pickup option

Let me know if that helps.

Please rate if this helps.

View solution in original post

1 REPLY 1
VON CLAWSON
Participant

Yes, you can add a logout button to Jabber.

Depending on your version of CUCM you will need to update the jabber-config.xml file. In 12.5 you can do it in the GUI. For versions before that you will need to download it and update it. But here are the steps.

  1. Signout of the Jabber app on your PC.
  2. Download the current jabber-config.xml file from your TFTP server – http://(CUCM TFTP):6970/jabber-config.xml
  3. Add the following to the file
    <Policies>
      <EnableCallPickup>true</EnableCallPickup>
      <EnableGroupCallPickup>true</EnableGroupCallPickup>
      <EnableOtherGroupPickup>true</EnableOtherGroupPickup>
      <EnableHuntGroup>true</EnableHuntGroup>
    </Policies>

     
  4. Restart Jabber and signin.
  5. You should now see a Hunt / Pickup option

Let me know if that helps.

Please rate if this helps.

View solution in original post

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