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cisco Jabber for window "Login failed - due to registration faliure". error

waqas sardar
Beginner
Beginner

Dear All,

We have CUCM 8.6 and CUPS 8.6.We installed cisco Jabber for window.Its fail to login "Login failed - due to registration faliure".

CUCM is configurered but LDAP Authentication is not configured.

Is it important to configur LDAP Authentication for cisco jabber?

Regars,

1 Accepted Solution
4 Replies 4

islam.kamal
Advocate
Advocate

Hi Waqas

Yes You can If you are on CM8.6.2 you can use UDS rather then LDAP, which means that it uses the CUCM directory.

you can find the below link

https://supportforums.cisco.com/thread/2163374

please answer the below questions

1- Which version of your Cisco jabber and your windows operating system?.

2-In your login you use the IP of your presence , or you use name of your CUP?

3-Did you configure DNS ?. If yes , you added the query of domain name of your CUP to the hosts file in your windows

C:\Windows\System32\drivers\etc\hosts.

I hope to get the below link

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html#task_FB59C36497704E0F8DCE0C9CD77EBA03

Thank you

please rate if this will help

Thanks for replay .It was domain issue that is solved .

Now i want to enable desktop sharring on cisco jabber.Can you please send me the link to download the cop file "cmterm-bfcp-e.8-6-2.cop.sgn"

Thanks

I download the "CiscoJabber-Admin-ffr.9-2-0"  and extract .its include the cop files

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