Cisco Jabber for Window's cant make voice call only chat...!

[rajesh.kumar]

Hi

I have Cisco Jabber for windows 9.0.1 with CUPS and CUCM 8.6

When I right click contact I dont see Call/Video Call option.

I see only "Chat" option.

Configuration is done properly and integrated with LDAP. Still cant understand what is this issue ?

Rgds

Rajesh

[mneira099]

For Voice Call issue:

From de CUPS Administration   Application-->Cisco Jabber

You must configure the CTI Gateway Server and CTI Gateway Profile

Regards

Miguel

[ERNESTO_VE]

Hi Miguel.

I have a CUPS 8.5 and the "Application >> Cisco Jabber" option not show.

I attach the screen shots of the Application menu and the CUPS about.

Thanks a lot.

Ernesto

[seppley]

I too am having the same issue, however, my only happens after I shut the jabber client down and then re-launch. When I first add a contact everything is fine, but after an exit and re-launch I do not have the option to call when I select a contact. I have verified that my CTI gateway and profile are setup. Any ideas?

[rajesh.kumar]

jabber-config.xml script needs to be uploaded on CUPS to resolve this isse.

Rgds

Rajesh